PFS Customer Service Resolution Specialist - Patient Friendly Billing

Company: University of Virginia
Location: Charlottesville
Posted on: January 15, 2022

Job Description:

The Customer Service Resolution Representative handles and resolves customer questions complaints patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires. Contacts may be initiated by customers fax mail email work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues. Our goal is to resolve all of the patient's concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient.+ Provides financial counseling for patients notably uninsured/under-insured patients.+ Performs analysis of billing process to determine what if any amount is patient responsibility.+ Resolves patient responsibility balances through proven debt collection techniques.+ Provides optimum customer service including quality assurance for all patient inquiries+ Performs the following Contact Center functions. Performs computerized data entry.+ In addition to the above job responsibilities, other duties may be assigned.Position Compensation Range: $14.20 - $22.01 HourlyMINIMUM REQUIREMENTSEducation: High School Graduate or Equivalent.Experience: 1 year relevant experience preferred.Licensure: None required.PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.**COVID Vaccination Requirement**Please visit this page (https://hr.virginia.edu/uva-covid-19-job-requirements) prior to applying for current information regarding vaccination requirements for employment at UVA._The University of Virginia, i_ _ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library,_ _are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information._The University of Virginia is an iconic public institution of higher education, boasting nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center, and proud history as a renowned research university.In January of 1819, the Commonwealth of Virginia's General Assembly chartered what would become the University of Virginia. Entering our third century, the University has served Virginia, the nation, and the world by: educating responsible citizen-leaders; advancing, preserving, and disseminating knowledge; and providing world-class patient care. These responsibilities are enduring and continue to inspire our efforts.The UVA Health System is renowned for providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat diseases. The UVA Medical Center and Physicians Group, School of Medicine, and School of Nursing are recognized for their excellence in patient care, education, and research.At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers an array of other benefits and services to support faculty, staff, and UVA Health team members with their personal and family needs.We are committed to a policy of equal opportunity for _all persons_ and welcome diversity in all forms. For more information on the University of Virginia and the surrounding area, visit our Why UVA (https://hr.virginia.edu/careers-uva/why-uva) and Why Charlottesville (https://hr.virginia.edu/careers-uva/why-charlottesville) webpages

Keywords: University of Virginia, Charlottesville , PFS Customer Service Resolution Specialist - Patient Friendly Billing, Accounting, Auditing , Charlottesville, Virginia