Director, Research - Remote
Company: HugeInc
Location: Washington
Posted on: July 2, 2025
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Job Description:
Location: This position is remote within the United States.
About Research. At Huge, the voice of the user is baked into our
DNA. Research is an essential part of every project we do, and is
instrumental in generating insights, gathering data, and propelling
thinking about how clients interact with users. We are looking for
a full-time Director of Research who is passionate about
understanding users and uncovering their deepest needs, and always
curious about how the user and the market evolve in response to new
technologies and designs. Job Description. Huge is looking for a
Director of Research to join our team! In this role, you will lead
and shape our research and customer insight capabilities on a
global scale: designing and selling research programs, expanding
our global research team ito meet the needs of our growing client
base, overseeing research projects all over the world on many
platforms – including iPads, phones, computers, TVs, and other
digital products. The ideal Director of Research is obsessed with
understanding user behavior and creating actionable insights to
meet users’ unmet needs. The right person will jump in and conduct
hands-on research for our most critical and strategic projects
while mentoring and teaching other team members on a variety of
other projects. What you’ll be doing. Lead, shape, and grow user
research and customer insight capabilities across Huge globally.
Oversee and ensure the quality of all Research insights and
deliverables. Manage and mentor the Research team. Collaborate with
Designers and Strategists to set research goals and ensure quality
research outputs. Partner with Client Services and Program
Management to quote, scope and plan research activities for new and
existing engagements. Evangelize the value of user research
internally and externally. Partner with senior clients and
client-side research teams. Develop and share archives of research
methodologies and observations. Define, lead, and publish internal
research projects. What we’d like to see. A significant amount of
hands-on experience with user research and customer insights
centered around digital; agency experience a plus Passion for
research and an entrepreneurial spirit Smart, strategic thinker
with a proven ability to multitask and prioritize Experience with
various research methodologies and tools and a keen understanding
of when to use which Ability to adjust research tasks based on
timing (comfortable with guerilla testing and quick turnarounds)
Ability to create actionable findings that lead to smart strategies
and best-in-class designs Familiarity with Morae and/or other
usability testing software Fluency with usability heuristics and
relevant HCI literature Experience managing, growing, and mentoring
other researchers Strong writing, editing, and oral communication
skills Expert moderation skills UX design experience is a bonus
Proactive, hands-on person who loves a challenge This role is
currently not available for hire or work in New Mexico and Hawaii,
USA. About Huge Huge is a design and technology company. We create
products and experiences that grow the world’s most ambitious
brands. We do this by designing experiences for people, not users,
and uncovering new sources of growth by leveraging our creative
talent, our proprietary platform LIVE and unlocking the advantages
brought to us by emerging technologies. We believe all experiences
should be intelligent, shoppable and unique to every brand. Huge’s
nearly 1,000 thinkers, tinkerers, makers and creators, have been
problem-solving across North America, Europe, and Latin America for
over 25 years. Interested? You’ll find more information at
www.hugeinc.com. Huge is committed to creating an inclusive
employee experience for all. Regardless of race, gender, religion,
sexual orientation, age, disability, or if you’re parenting the
next generation of innovators, we firmly believe that our work is
at its best when everyone feels free to be their most authentic
self. Huge is an equal opportunity employer (EOE). We strongly
support diversity in the workforce. We are committed to an
inclusive, barrier-free recruitment and selection process and work
environment. If you are contacted for a job opportunity, please
advise us of any accommodation needed to ensure you have access to
a fair and equitable process. Any information received relating to
accommodation will be addressed confidentially. Workers shall not
be required to pay employers’ or agents’ recruitment fees or other
related fees for their employment. If any such fees are found to
have been paid by workers, such fees shall be repaid to the worker.
The salary range for this position is as listed below. Exactly
where a prospective employee will be paid within this range will
depend on, among other factors, the actual salary ranges for
current and former employees who are either currently filling a
similar role or did in the past; the candidate’s depth of
experience and qualifications; the level of specialization the role
requires; budgetary considerations; the market demand for that role
and the local market conditions that exist where the employee will
be based. For current Huge employees, tenure will also be a
consideration. Wage Disclosure $110,000 - $140,000 USD
Keywords: HugeInc, Charlottesville , Director, Research - Remote, Design, Graphic Design & CAD , Washington, Virginia