Help Desk Engineer with Security Clearance
Company: M&M TECHNICAL SERVICES INC
Location: Clinton
Posted on: April 18, 2024
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Job Description:
Help Desk Specialist Job Description (24/7 Support)
(Secret Clearance and Security+ required)
Primary Duty:
1Provide tier I support, answering phone calls from customers
2Perform basic, First Call Resolution (FCR) incident resolution,
incident document and entering clear and concise information into
the Remedy ticketing system.
3Applying excellent working knowledge of PC software and hardware
to provide multi-tiered customer support for network connectivity,
VPN, software applications, desktop peripherals, network account
management, and hardware related issues via email, phone, remote
assistance tools, and desk-side assistancePerforms hardware
diagnostics and coordinates repairs.
Provide direct support to end users by supporting "how to"
questions, troubleshooting, diagnosing and resolving issues in
response to customer reported incidents.
Keywords: M&M TECHNICAL SERVICES INC, Charlottesville , Help Desk Engineer with Security Clearance, Engineering , Clinton, Virginia
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