Desktop Support Technician with Security Clearance
Company: Leidos
Location: Washington
Posted on: May 8, 2024
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Job Description:
R-00135055 Description NGEN is the largest IT services program
for the NavyUnder the Service Management, Integration, and
Transport (SMIT) portion of NGEN, the Leidos team will deliver the
core backbone of the Navy-Marine Corps Intranet, including
cybersecurity services, network operations, service desk, and data
transportUltimately, Leidos will support the Navy in unifying its
shore-based networks and data management to improve capability and
service while also saving significant dollars by focusing efforts
under one enterprise networkAt Leidos, we know the most talented
and diverse IT and Engineering professionals will always have a
multitude of career choices; your time at Leidos will be a wise
investment in your career and in yourself. - - Leidos is seeking a
Mid-level Desktop Support Technician to support a government site
in Washington, DC as one of the key members of the Field Services
teamThe candidate will be responsible for direct desk-side support
to the customer, troubleshooting and repairing IT devicesPrimary
Responsibilities--- Manage the resolution of customer tickets
according to established Service Level Requirements (SLRs) Basic
Qualifications--- US Citizen--- DoD Secret Clearance--- HS diploma
with 4+ years of prior relevant experience--- Valid DoD 8570 IAT
Level II: Security+ or higher Certification--- Must demonstrated
expertise in IT Enterprise Operations--- Experience with Microsoft
Windows OS, version 10--- Experience with HP Service Manager,
Remedy, or similar Service/Help Desk ticket management software---
Basic network troubleshooting skills--- Excellent customer service
skills--- Excellent oral and written communication skills--- Must
be able to lift and carry 50 lbs for up to a 100 feet at a time;
must be able to lift 25 lbs vertically using ladders--- Must be
able to work in confined spaces, such as raised floors or
communications closets; must be able to work in noisy environments,
such as data centers and operations centers; must be able to stand
or sit for 8 hours at a time--- Must be able to utilize basic hand
tools such as screwdrivers and wrenches while rack mounting active
and passive equipment using small screws and brackets--- Must have
normal color vision to identify different colors of wires and
cables; must have correctable vision to 20/20 or better so you can
see objects and information displayed in schematics, test
equipment, and computer monitors; must have depth perception to be
able to judge distance between objects to work safely on ladders
and in confined spaces; must be able to use and read digital test
equipment such as OTDR (optical time-domain reflectometer)--- Must
be able to drive personal or corporate vehicle (depending on
availability) to different locations to work on projects and
troubleshoot; valid state license required Preferred
Qualifications--- Organized and detail-oriented--- Strong
leadership skills--- Self-motivated/ self-directing--- Strong
collaboration, prioritization, and adaptability skills
requiredRelationship building--- Ability to manage and prioritize
own work, and that of their team--- Independent decision making---
Analytical thinking; thinking out of the box--- Ability to
effectively communicate with all organizational levels (SME to
Senior Management)--- Ability to analyze problems at various levels
(e.gdetail level, overall organizational impact, etc.) Pay:
$72,571.20 Original Posting Date: 2024-05-06
While subject to change based on business needs, Leidos reasonably
anticipates that this job requisition will remain open for at least
3 days with an anticipated close date of no earlier than 3 days
after the original posting date as listed abovePay Range: Pay Range
- The Leidos pay range for this job level is a general guideline
only -and not a guarantee of compensation or salaryAdditional
factors considered in extending an offer include (but are not
limited to) responsibilities of the job, education, experience,
knowledge, skills, and abilities, as well as internal equity,
alignment with market data, applicable bargaining agreement (if
any), or other law.
Keywords: Leidos, Charlottesville , Desktop Support Technician with Security Clearance, Engineering , Washington, Virginia
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