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Desktop Support Engineer

Company: Chenoa Information Services
Location: Charlottesville
Posted on: November 9, 2018

Job Description:


We are recruiting for an immediate job opportunity with our direct client.

Please review the requirement and send your resume along to cbhajeewala (at) chenoainc (dot) com or call

Role: Desktop Support Engineer
Location: Charlottesville, VA 22902
Job type: Contract to Hire (3 to 6+ months)

Interview mode: Phone/In Person


  • Circa 3-4 years of experience in a desktop support role from a large corporate organization
  • ITIL experience essential (certification highly desirable) or working in an ITIL environment
  • Experience in supporting Windows and Apple OSX highly desirable
  • A+, MCSE, MCITP, CCNA and Apple Certifications preferred
  • Possess the ability to read, analyze, and interpret helpdesk tickets and emails
  • Demonstrate basic understanding of enterprise data center concepts such as Windows, networking, server administration, and the Internet
  • Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time, working independently with limited direct supervision
  • Demonstrate the ability to determine when to escalate issues based on SLA or severity level
  • Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc.
  • Demonstrate the ability to communicate clearly both orally and in writing
  • Possess superior telephone etiquette and the ability to deal effectively, in a positive and professional manner, with end users, peers, and management in a busy environment with strict deadlines
  • Possess the ability to respond effectively to sensitive inquiries and complaints
  • Make decisions and judgments based on standard procedures
  • Demonstrate the ability to learn new skills techniques and responsibilities


    • Perform tier 1 incident/request/problem management tasks
    • Monitor and act on alerts received via corporate monitoring solution, system events, and application flows
    • Triage server, network, and shared platform related events and ensure that the incidents are resolved within the established SLA/OLA
    • Ensure that all requests are resolved on or before due date assigned
    • Ensures all equipment (laptops, meeting room AV, server/communications room) is properly maintained, service calls are placed in a timely manner and tracked
    • Assist with vendor management
    • Provision/Decommission hardware (Laptops, Desktops, Macs, Servers, Storage) following the documented procedure
    • Act as "smart" hands for Subject Matter Experts providing technical direction
    • Provision and reclaim software from end user hardware
    • Use ticketing system(s) to document issues, communicate status and resolution
    • Escalate issues as defined in documented escalation procedures


      Chirag Bhajeewala
      US IT Recruiter
      Phone: - Fax:
      URL: -
      Chenoa Information Services Inc.
      300 Connell Drive, Suite # 1000

      Keywords: Chenoa Information Services, Charlottesville , Desktop Support Engineer, Engineering , Charlottesville, Virginia

      Click here to apply!

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