Retail Store Manager
Company: Southern States Cooperative.
Posted on: January 17, 2020
Responsible for the efficient daily operations of a Southern States
Cooperative, Inc. (SSC) local farm supply, managed co-op, petroleum
or retail service center. Drives profitability by providing
leadership and direction to SSC team members in the areas of
customer service, sales and merchandising, and operational
excellence. Relies on extensive knowledge of retail operations and
industry best-practices to accomplish goals. A wide degree of
creativity and latitude is required.
Essential Job Functions
Essential Job Functions may vary due to differences in merchandise
mix, customer base, and business volume across SSC locations.
- Execute a strategic retail operations plan that aligns customer
service, sales and volume building, merchandising, inventory
management, budgeting and expense control with SSC business and
financial goals. Utilize standard operating procedures (SOP)
designed to maximize efficiencies while complying with SSC policy
and government regulations.
- Direct daily operations in a manner that optimizes resources and
team member skills to achieve profitability targets. Review and
analyze financial reports to identify opportunities to increase
operating efficiencies. Handle escalated customer inquiries, manage
showroom merchandising (dependent upon location), ensure adequate
supply of bulk and/or packaged merchandise, oversee warehouse
operations including receiving and customer delivery, and foster
continuous communication to support team members. Lead daily
housekeeping duties to ensure a safe, clean and welcoming
- Lead the development of a highly effective team. Coach facility
team members to drive sales by providing excellent customer
service. Foster employee engagement by establishing clear
performance objectives, continuously communicating facility results
and goals, supporting cross training opportunities, removing
obstacles to efficient performance, and resolving complex customer
- Coordinate with division leadership to establish a staffing plan
designed to meet seasonal volume adjustments and budget
requirements. Oversee the hiring process for facility positions.
Complete performance appraisals, conduct performance reviews,
determine compensatory rewards, and administer corrective action.
Promote recognition programs for individuals and teams.
- Promote the SSC brand and business philosophy in a positive and
customer-focused manner throughout the local community and sales
region. Develop and maintain open lines of communication with local
civic leaders, patrons, and board. Direct and perform field sales.
Visit current and prospective customer locations to strengthen
business relationships and to present product offerings.
- Depending upon product mix, research and assess regional
merchandising techniques, pricing trends and/or fluctuation in
commodities markets. Gather data through observations of
competitors and/or market performance. Collaborate with corporate
and regional counterparts to ensure proper pricing to optimize
inventory supply and profits.
- Supervise vehicle and equipment maintenance programs, dispatch
routes, degree-day systems for fuels, and use of loaned equipment.
Order tools and parts for equipment repair. Perform physical
inspection, including climbing, crawling, and maneuvering on and
- Oversee business office functions including accounting, payroll,
returns processing and customer/vendor relations. Verify and
approve accounts payable, credits, and other transactions. Manage
collection of receivables. Monitor expenditures and control costs
to meet financial objectives. Ensure compliance with SSC policies
and government regulations.
- Safeguard facility assets. Maintain an inventory control program
to ensure inventory integrity and minimize shrink of merchandise.
Monitor a facility security program to protect inventory,
equipment, facility and staff in accordance with SSC policy.
- Direct and prioritize safety initiatives. Maintain a clean, safe
facility to meet OSHA and EPA regulations and Southern States
Environmental Health and Safety (EHS) standards. Promote safety,
work safely and monitor employees for safe performance. Maintain
current Emergency Response Planning records.
- Perform work safely as to not cause harm to yourself, customers,
co-workers, equipment, or inventory. Utilize Personal Protective
Equipment (PPE) as required. Operate all equipment according to SSC
policy and government regulations. Comply with OSHA regulations,
Southern States Environmental Health and Safety (EHS) standards,
work rules and policies.
- Perform all other job functions as assigned.
Equal Opportunity Employer Minorities/Women/Protected
Keywords: Southern States Cooperative., Charlottesville , Retail Store Manager, Executive , Charlottesville, Virginia
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