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Product Manager, Global Digital Ticketing

Company: Live Nation
Location: Charlottesville
Posted on: November 21, 2022

Job Description:

Job Summary: PRODUCT MANAGER - GLOBAL DIGITAL TICKETING Location: New York City, Los Angeles (flexible with international travel) Division: Ticketmaster Global EnterpriseReports to: Director Product, Digital TicketingStatus: Full-TimeTHE TEAMTicketmaster's Digital Ticketing team is committed to delivering a first-class experience for fans, users of Ticketmaster's suite of digital ticketing applications and the developers that build and support the features built within. The team designs and delivers a collection of shared components, services, and user experience design and best practices to ensure that Ticketmaster's powerful digital tools are easy to use, integrated, and provide a holistic feature-set to empower a large variety of clients from venues and promoters to sports teams and touring artists.THE JOB The Product Manager, Global Digital Ticketing will partner across the company and across the globe to identify opportunities to drive client, fan and internal company value through ticket delivery and access control solutions. This person will help to evolve the digital ticketing tools to drive increased fan engagement, security and intelligence, enabling increased ticket sales. Manage the entire product life cycle from strategic planning to tactical execution. Drive strategy, rollout, and successful utilization of Ticketmaster's Digital Ticketing capabilities focusing on ticket delivery and access control. Partner with client services, user experience and engineering teams to evolve product for the changing needs to the industry globally. WHAT YOU WILL BE DOING You are a talented Product Manager with an entrepreneurial spirit and a track record for delivering results in fast-moving and demanding environments. Passionate and resourceful about problem solving and user experience. Innovative, dedicated and committed, with demonstrated experience managing complex interdependencies. + As an Product Manager, you'll be working on Enterprise products, driving unification and cohesion for ticket delivery and access control products. + Manage the feature development and rollout of Ticketmaster's end to end ticket delivery and access control products. + Motivate a talented team of engineers to deliver iterative value with every product release.+ Collaborate with Product and Engineering leadership to build a strategic product roadmap. + Develop feature specifications and acceptance criteria for user stories that are completed comprehensively and on-time. + Participate in client research to gather client feedback. + Accelerate value delivery by understanding the needs of the business and incorporating those into the roadmap and each deliverable. + Develop and track metrics for success, ensuring the team is clear on their objectives every step of the way. + Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies. + Ship stable products and scale them with a focus on quality. + Prioritize and manage high-level business requirements for both internal and user-facing products and services + Define and maintain roadmaps for multiple product lines, prioritizing team efforts to deliver incremental near-term value while working toward long term vision. + Collaborate with client support, education and marketing teams to communicate product changes to Ticketmaster's clients and fans and define and track rollout and go to market strategy+ Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (TECHNICAL AND BEHAVIORAL SKILLS)+ 3-5 years experience in product management in an agile environment. + Strong technical sensibilities with ability to understand business objectives. + Excellent communication, documentation and presentation skills, an ability to clearly articulate a vision and to influence others. + Exceptional quantitative data analysis, critical thinking skills, and an ability to spot trends and derive a strategy from raw data. Strong command of Excel and/or Google Sheets a plus. + Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment. + Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting. + Get it done attitude - must be able to solve problems with minimal guidance or unclear requirements. A mindset of being flexible and a desire to win as a team. + Excellent organization and time management skills. + Comfortable with ambiguity while determining team direction. + Proven ability to deliver initiatives from conception through to completion. EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion--- delivering world class experiences - Fan First.You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.About UsRecognized three years in a row by Great Place to Work - and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Keywords: Live Nation, Charlottesville , Product Manager, Global Digital Ticketing, Executive , Charlottesville, Virginia

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