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Courier Site Manager

Company: Orbit Healthcare
Location: Charlottesville
Posted on: November 25, 2022

Job Description:

*Job Description: Courier Site Manager*

Orbit Healthcare is a fast-growing fulfillment and transportation company seeking to add to its team of supply chain experts. Based in Charlottesville, Virginia, Orbit Healthcare provides routed and on-demand courier and warehousing services for our healthcare customers across the mid-Atlantic.

*_Job Description_*

The job description below is indicative of the normal activities that the Site Manager will complete, however, it is not exhaustive of all potential activities or company expectations. The Site Manager will work closely with his or her manager to define additional goals and objectives:
* *Courier & Full-time Employee Management*
* New Contractors
* Post advertisements for open positions as needed
* Schedule and conduct interviews with potential Independent Contractors or full-time employees as needed
* Lead new contractors through orientation and on-boarding process
* Ensure proper training of new contractors

* Existing Contractor & Full-time Employee Management
* Time-off coordination
* Problem resolution / point person for contractor's concerns, challenges, etc.
* Ensure that contractors are cross-trained across multiple routes

* *Warehouse Management*
* Support the Site Supervisor in the development and execution of warehousing best practices
* Develop SOP's and guidelines for the safe and efficient completion of daily work
* Ensure the Site Supervisor is supported by removing roadblocks from the operation
* Engage with customer resources as required to enhance service.

* *Customer Support*
* Complaint resolution
* Manage requests for route changes (i.e., existing routes and the creation of new routes)
* Attend meetings with customer as required and appropriately represent Orbit, while supporting customer's needs

* *Administrative *
* Develop training guidelines for full-time employees and Independent Contractors
* Approve full-time employee's time-off requests
* Approve full-time employee time sheets
* The Site Manager will have multiple direct reports and will be responsible for their performance and will be required to complete an annual review for each full-time employee to ensure that goals are being clearly communicated and both the employee and report are accountable

* *Process Improvement*
* Constantly seek opportunities to improve existing operations through dialogue with full-time employees, Independent Contractors, and customers
* Detail how potential process improvement plans would add value to internal and external stakeholders, gain internal and external alignment on proposed changes, implement plans, and track results

* *Safety & Quality*
* Responsible for the safe operation of the facility
* Oversee service quality and address areas of improvement

* *Support Activities*
* Answer phones and dispatch contractors as needed
* Pull warehouse orders as needed
* Cover weekend / after hours if necessary
* Make deliveries as needed

*_What you need to succeed at Orbit - at a minimum, you'll need: _*
* Be 21 years of age or older
* High school diploma or equivalent
* Experience in courier or transportation operations, warehousing and / or dispatch operations
* Experience in data entry
* Proficiency in Microsoft Excel
* Ability to learn new computer applications
* Fluency in English
* Be able to lift, pull, move, and carry as much as 50 pounds
* Pass a drug screen and background check
* Have their driving record reviewed through a Motor Vehicle Report (MVR)

*_Vaccinations & Medical Tests_*
* Provide proof of COVD-19 vaccination
* Pass a tuberculosis test (due to the medical / hospital nature of the work)
* Receive an annual Influenza ("Flu") vaccination
* Be vaccinated against Measles, Mumps, and Rubella ("MMR")

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Charlottesville, VA: Reliably commute or planning to relocate before starting work (Required)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location: One location%58047475%

Keywords: Orbit Healthcare, Charlottesville , Courier Site Manager, Executive , Charlottesville, Virginia

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