Staffing and Customer Care Manager - Home Care

Company: FC Angels
Location: Charlottesville
Posted on: September 4, 2024

Job Description:

JOB DESCRIPTION: - The Manager of Staffing is a dual role, requiring a strategic approach to matching caregivers to clients based on numerous factors, as well as mentoring Caregiver with their cases, and to some extent, lives. - Role requires high energy, always on mentality and great interpersonal skills. - Visiting Angels is the #1 Home Care agency in the US, with great opportunity for advancement.PRINCIPAL ACCOUNTABILITIES:

• Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. -Provide consistency in caregiver scheduling with clients.
• Maintain computer schedules and ensure timely data entry for clients and caregivers.
• Contact clients and caregivers regarding day-to-day scheduling changes.
• Enter and maintains client and caregiver information in the database.
• Monitor the telephony logs on a daily basis, making the appropriate corrections to the system to facilitate accurate processing of payroll and billing.
• Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts.
• Provide timely reporting to direct supervisor on caregiver supply and demand. -
• Communicate and reinforce Visiting Angels' policies and procedures.
• Communicate and refer appropriate matters to the Operations Manager for direction.
• Perform general office duties including but not limited to word processing, filing, reception and telephone services.
• Participate in the 90-day, annual evaluations and performance improvement plans for the caregiver team.
• Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client's families.
• Demonstrate dependability and reliability.
• Maintain professionalism, provides support and encouragement to the caregiver team.
• On-call evenings and weekends, as directed. - Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
• Perform other functions as deemed appropriate by the management team.QUALIFICATIONS:
  • Associates degree -and two years of experience in an office setting, preferably in private duty homecare.
  • Demonstrate proficiency with Google, Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software. -
  • Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
  • Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
  • Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
  • Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.BENEFITS:
    • 401K
    • Healthcare Stipend
    • AFLAC
    • PTOPM19Powered by JazzHR
      
      
      Compensation details: 45000-55000
      
      
      
      PIcd20a7aecd7f-37248-29453000

Keywords: FC Angels, Charlottesville , Staffing and Customer Care Manager - Home Care, Executive , Charlottesville, Virginia