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Manager of Telephony Services

Company: University of Virginia
Location: Charlottesville
Posted on: May 18, 2019

Job Description:

The University of Virginia's Information Technology Telephony and Video Services team is responsible for providing robust and reliable communications services in support of the administrative, research and educational endeavors of the University of Virginia. Each position within the group encompasses researching, testing and implementing technology to support and provision these services. Typical Day to Day Duties Lead a small team of employees, contractors, and vendors in support of relevant Telephony applications. Provide guidance to the team as needed to resolve issues and define and design effective solutions. Manage department staff including hiring, performance management, and career development to ensure alignment with defined goals. Work cross-functionally to maintain and to improve integrations with other foundation systems. Prioritization of team projects. Checking status of open projects ensuring that service levels are met on a daily basis. Technical problem tracking. Vendor management. Customer troubleshooting conducting root cause analysis. Preferred Experience Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. Demonstrated leadership with proven ability to manage, grow and develop strong IT teams and individuals. Experience with an enterprise application service provided to a large user database. Ability to quickly assess and resolve conflicts and provide appropriate follow-up. Ability to develop strong working relationships with business leaders at all levels. Familiar with all network topologies. Required Experience At least 5 years of experience as a Systems Engineer. At least 3 years of experience in a Lead role. A Bachelor s Degree in Computer Science, Engineering, or related discipline OR equivalent combination of education, training, and experience. Anticipated Hiring Range 85,000 - 100,000 commensurate with education and experience To apply, please submit an application online through Workday at httpsuva.wd1.myworkdayjobs.comUVAJobs and attach a current CVResume, Cover Letter and the Contact information for 3 references. Search on requisition number R0006170. The University will perform background checks on all new hires prior to employment. Questions related to the application process may be directed to Lauren Jackson, IT Recruiter at httpsuva.wd1.myworkdayjobs.comUVAJobsjobCharlottesville-VAManager-of-Telephony-ServicesR0006170

Keywords: University of Virginia, Charlottesville , Manager of Telephony Services, Executive , Charlottesville, Virginia

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