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General Manager

Company: Stay Charlottesville Management Group
Location: Charlottesville
Posted on: August 14, 2019

Job Description:

JOB DESCRIPTION - GENERAL MANAGERStay Charlottesville Management Group (SCMG), a leader in boutique hospitality in the Charlottesville, Albemarle, and Nelson County areas, is looking for a detailed and customer-focused General Manager to lead the growth of the business and its employees. We are looking for a five-star personality to drive our five-star customer experience across the hospitality business units we manage. Our success is built in our people and an ideal General Manager will be an accountable leader of other business unit managers.Culture is important to SCMG, therefore all applicants must complete a quick index survey. TO APPLY please visit: Site is managed by Blue Cedar Partners.OverviewDo you have a strong entrepreneurial spirit or want to run your own business? Have a focus on details and quality execution? Have a background in tourism and hospitality? If yes, then the General Manager (GM) at SCMG could be just the opportunity you are looking for! Enjoy the autonomy to work with the individual business unit managers and set a strategic direction with key performance metrics to strengthen and grow each business. As a GM you will report directly to company ownership on the overall health of all business units to include revenue generation, financial performance, customer perception, and staff recruitment and developmentThe GM is responsible for all company operations associated with Stay Charlottesville, Monticello Wine Tour & Coach, Old Metropolitan Hall, and VA Pedal Co. In today's review-based society, customer satisfaction is core to success and should be a paramount focus in execution. The GM will utilize their leadership skills to build and enforce a service culture ensuring our associates create a memorable experience for both owners and guests alike while achieving measurable customer service and performance goals.This role, but not limited to, is inclusive of property management duties, owner and guest satisfaction, associate relations, business development, third-party vendor relations and compliance with local laws, state laws, quality standards, and standard operating procedures.Core ResponsibilitiesDevelop a culture of successDefine, Measure, and Address performance of the business units through a KPI systemWork with individual business unit managers to ensure resources are in place to achieve goalsInterface with contractor services to align them to SCMG objectivesOwn overall fiscal responsibility - budget spending and grow revenueEnsure a five-star customer service focus in all SCMG activitiesMaintain compliance with local and state laws, quality standards, and standard operating proceduresQualifications and Eligibility:Bachelor's degree in business or related field.At least five years of senior management experience.Management experience in the vacation rental industry/hospitality industry.Skilled in organizational development, personnel management, budget and resource development, and strategic planning.Demonstrated experience in financial planning and analysis with previous experience overseeing human resourcesDetail focused while adaptable to drive sound objectives across varied businesses in a fast-moving environmentCulture is important to SCMG, therefore all applicants must complete a quick index survey. TO APPLY please visit: Site is managed by Blue Cedar Partners.About Stay Charlottesville Management GroupStay Charlottesville Management Group (SCMG) is a leader in boutique hospitality in the Charlottesville, Albemarle, and Nelson County areas. SCMG is expanding quickly each year within each associated business and beyond into other related hospitality fields. Our current businesses are:Stay Charlottesville - a high-end vacation rental property management business with over 50 properties to include vast estates and boutique hotelsOld Metropolitan Hall - a premier downtown Charlottesville wedding and event spaceMonticello Wine Tour & Coach Co - a professional wine tour and coach service which takes clients daily throughout the regionVA Pedal Co - an early-stage venture to expand the tourism and transportation buzz in downtown CharlottesvilleStay Charlottesville is a local business committed to the local community through tourism and economic growth. Our management and employees are key influencers in the local community through civil service, volunteering, and donation. Charlottesville is our home and community, to which we want to enhance.Company Focus - There are 3 areas where we aim to excel:TRUST - We will do everything in our power to ensure that the businesses we manage are honestly represented and maintained at the highest standards.CURATED - Our experiences, customer service, and execution are quality and professional with a friendly and warm feel.LOCAL - We celebrate our team and our local community in a positive manner striving to create a memorable customer experience with SCMG and Charlottesville that lasts a lifetime.Culture is important to SCMG, therefore all applicants must complete a quick index survey. TO APPLY please visit: Site is managed by Blue Cedar Partners.

Keywords: Stay Charlottesville Management Group, Charlottesville , General Manager, Executive , Charlottesville, Virginia

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