Universal Care Partner Home Care CNA - FT Blue Ridge

Company: InnovAge
Location: Charlottesville
Posted on: January 14, 2020

Job Description:

The Universal Care Partner works under the general supervision of the Senior Nurse Manager with direct supervision by theRecreation/Activity/Day Center Manager, Day Center Manager, Home Care Manager or Home Care Coordinator. The positionworks to provide care and service both in the PACE Day Center and in the PACE participant's home which support the social,physical and cognitive functioning of seniors with impairments. These services include activities of daily living, restorative care,supportive care and recreational activities. Assists with the organization and implementation of the activity program. Mayaccompany participants during bus/van transportation as needed and requested. The UCP demonstrates the knowledge andskills necessary to provide an/or assist with appropriate care to include: personal care (feeding, grooming, bathing, toileting),home services to include laundry, memory stimulation activities (social, recreational), motor activities, escorting to medicalappointments, shopping, assisting with transportation of participants to and from the facility utilizing the facility transportationvans and other activities as directed by the Participant's plan of care (POC). Monitors health status and provides a safeenvironment for participants. Assists with any identified needs of the Participant during their onsite stay at the PACE facility andin their home that will enable the Participant to perform at the greatest level of independence possible. Functions as anInterdisciplinary Team (IDT) member. Supports and lives out the Riverside Care Difference.Riverside Care Difference Standards and Measurement CriteriaThe team member demonstrates Riverside Care Difference behaviors daily, for which all employees, regardless of their position, areaccountable.

Source of Information:Supervisory observation and customer (internal and external) feedback; Champion of Caring Nominations; Participation in ProcessImprovement Team(s)/ Initiative(s).

Measurement Criteria:Exceeds: Consistently exceeds customer expectations by anticipating their needs, implementing appropriate actions, initiating servicerecovery as needed to enhance the customer's experience. Demonstrates RCD behaviors daily. Proactively demonstrates initiative byparticipating in process improvement and promoting policies/procedures designed to prevent harm and ensure optimal qualityoutcomes. Consistently uses service and/or safety behaviors. No noted exceptions. Additional examples to support: Actively served asa Safety Coach; completed Apparent Cause Analysis (ACA)/Root Cause Analysis (RCA) training; entered 3 or more rCare events; beenrecognized as a Champion of Caring (4 or more nominations and/or Champion of the Month).Meets: Consistently meets customer expectations by providing respectful and courteous service to all customers. Provides servicerecovery or follows-up with customer most of the time. Consistently uses service and/or safety behaviors. Few noted exceptions.Does Not Meet: Fails to achieve meets criteria.Riverside Care Difference Standards - 20%Title and Definition WeightSafetyTeam member pays attention to important details by using the STAR technique when words or actions will10 %affect patients or fellow team members.SafetyTeam member ensures the safety of themselves and those they care for by consistently demonstrating safetybehaviors for error prevention.10 %HealingTeam member will demonstrate attentiveness with all customers focusing on nothing but their needs andresponding appropriately. Supports the department by delivering kindness and respect through team work,caring service behaviors, promoting the healing environment and always listening to the voice of thecustomer.10 %HealingTeam member will support other members of their team to enhance the level of care and service by workingtogether to create and maintain a culture of excellence that promotes no harm to patients, family membersand staff (team members) and ensures reliable delivery of evidence- based best practices.10 %HealingHold myself and others accountable for delivering the best service possible by cross checking, coaching,encouraging safe behaviors and by speaking up for safety using CUS.10 %KindnessTeam Member will establish positive relationships with customers and team members by taking responsibilityfor all communications and actions by demonstrating the RHS Mission. Team member will take personalresponsibility for promoting warm hand-offs with both internal and external customers.10 %RespectRespect the individual needs and differences of customers that fosters a culture where every team memberfeels valued, respected and empowered to deliver culturally competent service and care. Team memberdemonstrates the Respect Must-Do's in the workplace.10 %RespectTeam member has pride in themselves and their team and shows it in their behavior. Utilizes the CaringService Behaviors with both internal and external customers to promote a positive experience for allcustomers he/she encounters. Strives to be an example of great service in promoting the "culture ofexcellence." Promotes the customer centered approach continually.10 %RespectEnsure the privacy of my customers by complying with HIPAA regulations, corporate compliance and patientrights.10 %RespectHonesty in all that I say and do by being compliant with RHS policies and procedures that govern what wedo.10 %Dependability and Annual Requirements - 10%Title and Definition WeightDependabilityArrives at work on time and ready to contribute. Fulfills commitments. Accepts responsibility and worksindependently to meet deadlines.

Source of Information:Refer to RHS Attendance Policy and KRONOS Timekeeping Reports.

Measurement Criteria:Exceeds: Consistently arrives on-time, per RHS Attendance Policy, ready to contribute. Completes workassignments on-time. Follows department scheduling procedures. Volunteers to pickup additionalshifts/assignments/projects to support the team.Meets: Completes work assignments in a timely manner. Follows department scheduling procedures. Arriveson-time, ready to contribute.50 %Does Not Meet: Fails to achieve meets criteria.Mandatory RequirementsDemonstrates responsibility and engagement by completing mandatory requirements on time..

Source of Information:Attendance sign-in sheets and NetLearning transcripts

Measurement Criteria:Exceeds: Completes annual mandatory requirements on-time without reminders. Completes 100% ofrequired CBLs in NetLearning. Attends department meetings and/or reads meeting minutes. No notedexceptions.Meets: Completes annual mandatory requirements on time. Attends department meetings and/or readsmeeting minutes. May have one noted exception.Does Not Meet: Fails to achieve meets criteria.50 %ESSENTIAL FUNCTIONSEssential functions are fundamental job duties, knowledge, skills and abilities that are necessary to perform the position.Position Specific Standards - 70%Title and Definition WeightNursing Duties - PACEPerforms care as directed by participant's plan of care and/or as directed by the nursing ortherapy team to include taking vital signs (blood pressure, weights, temperature and bloodsugar at scheduled times), restorative care including ambulation and strengthening activitiesand accurately documenting results. Also provides assistance with the following: applicationof lotion, measures intake and output as ordered, obtains stool specimen, empties/changesFoley catheter drainage bag, and applies TED stockings. Accompanies participants tomedical and other appointments. Helps driver load and unload participants from vehicles.Arranges participant's take home belongings, supplies and information with transportationteam members.

Source of Information:None provided.

Measurement Criteria:Exceeds: Acts as a Role Model by collaborating proactively with multidisciplinary team toimplement plan of care to best support patient needs and positive outcomes. Consistentlyassists coworkers with care of the patient and tasks assigned with little to no direction. Nodocumented exceptions in a 12 month period.Meets: Collaborates proactively with multidisciplinary team to implement plan of care tobest support patient needs and positive outcomes. Consistently assists coworkers with careof the patient and tasks assigned with little direction. One documented exception in a 12month period.Does Not Meet: Does not demonstrate ability to recognize when to collaborate withmultidisciplinary team to implement plan of care to best support patient needs and positiveoutcomes. Does not assist coworkers with care of the patient without being given direction.More than one documented exception in a 12 month period.20 %Participant ActivitiesCompassionately engages in socialization, group and one-on-on activities in accordancewith the daily activity calendar and/or as requested by the Day Center Supervisor orRecreational Therapy. Honors participant requests for participation in desired activities orexperiences. Activities may include conversations, recreational activities, and motoractivities in both the facility and home environments.

Source of Information:Medical records, supervisory observation.

Measurement Criteria:Exceeds: Completes assigned tasks in a manner that is consistent with Facility highexpectations of Patient care and safety such that serves as a role model to co-workers and 25 %peers. No noted exceptions observed or documented complaints received in a 12 monthperiod, has received 2 or more noted compliments in regards to work performance fromPACE Patients, Caregivers or PACE staff in a 12 month period.Meets: Completes assigned tasks in a manner that is consistent with Facility highexpectations of Patient care and safety. No more than one noted exceptions observed ordocumented complaints received in a 12 month period, or has received at least one notedcompliment in regards to work performance from PACE Participants, Caregivers or PACEstaff in a 12 month period.Does Not Meet: Does not demonstrate desired behaviors or complete tasks in a mannerthat is consistent with Facility high expectations of Patient care and safety. Has receivedtwo valid, documented complaints in a six month period, and does not demonstratesupportive behaviors or recognize needs of participants, caregivers, or PACE staff andrarely offers assistance.Recreational Activities - PACEConducts specific therapeutic programs to include recreational and social activities Providesassistance to participants during general recreation activities, based upon recommendationsof Recreational Activities Manager. Initiates one-on-one and small group activities withparticipants based upon their expressed leisure interests and adapted to their individualabilities. Sets up and begins recreational programs at the scheduled time per planneddepartmental activities calendar. Supervises PACE Center day room(s) to insure safety,order and cleanliness. Assists at mealtime, delivering meal trays and clearing/cleaningtables after meals are completed. Provides supervision during community outings. In theabsence of the Manager, recreation programs are conducted as previously planned andscheduled. Assists with all volunteer activities at the center.

Source of Information:Observation, documentation and feedback.

Measurement Criteria:Exceeds: Acts as a Role Model by proactively seeking out areas where additional supportcan be given to the patient. Provides excellent, appropriate care to best support patient careneeds. No documented exceptions.Meets: Provides appropriate care to the patient as assigned and implements care to bestsupport patient care needs. One documented exception.Does Not Meet: Does not demonstrate ability to appropriately care for patient and doesnot provide needed support for patient care needs. More than one documented exception.10 %Greeting Participants - PACEAccompanies participants to medical and other appointments. Helps driver load and unloadparticipants from vehicles. Arranges participant's take home belongings, supplies andinformation with transportation team members.

Source of Information:Supervisory observation, participant comments.

Measurement Criteria:Exceeds: Demonstrates desired behaviors in a manner that is consistent with Facility highexpectations of customer service such that serves as a role model to co-workers and peers.No noted exceptions observed or documented complaints received in a 12 month period,has received 2 or more noted compliments in regards to work performance from PACEPatients, Caregivers or PACE staff in a 12 month period.Meets: Demonstrates desired behaviors in a manner that is consistent with Facility highexpectations of customer service. No more than one noted exceptions observed ordocumented complaints received in a 12 month period, or has received at least one notedcompliment in regards to work performance from PACE Participants, Caregivers or PACEstaff in a 12 month period.Does Not Meet: Does not demonstrate desired behaviors in a manner that is consistentwith Facility high expectations of customer service. Has received two valid, documentedcomplaints in a six month period, and does not demonstrate supportive behaviors orrecognize needs of participants, caregivers, or PACE staff and rarely offers assistance.20 %Participant Resources - PACE--- Ensures availability of resources (equipment, instruments, supplies) necessary to ensurepositive patient outcomes. Assists with cleaning and maintaining order of assigned patientcare areas to include showers, bathrooms, kitchen and activities area so that the facility and/ or home environment is clean, safe and supportive for the Participants. Responsible for

MARGINAL FUNCTIONS:May perform other Duties as assignedEducation: Minimum RequirementsDegree/Diploma Obtained Program of Study Required/PreferredRequiredCertificate Program RequiredCertificate Program Nursing RequiredCertificate Program RequiredEducational RequirementsHigh School graduate or GED equivalent required. Must also have proof of the following: A) Holds a certificate of completion from aState of VA approved nurse aide training program and can be registered by the Virginia Department of Health Professions as acertified nurse aide or B) Hold a certificate of completion from a professional nursing practical nursing or nurse aide training programapproved by the Virginia Department of Education or the Virginia Community College System or the Virginia Department of HealthProfessions or C) Holds a certificate of completion from a home health aide training program approved by the Department of Healthprior to July 1, 1984 and have been in continuous practice since that time.Certification & Licensures: Minimum RequirementsTitle Province/State Required/PreferredCERTIFIED-NURSE AID Virginia RequiredCERTIFIED-CPR RequiredSTANDARD FIRST AID RequiredCertification/Licensure RequirementsLicensed by the State of Virginia as a Certified Nursing Assistant (CNA) required. Proof of current, valid drivers license and acceptabledriving record required upon hire and to be maintained during employment. Must have and maintain reliable transportation to travel tolinen changes in the facility as needed as well as in the homes.

Source of Information:Patient electronic medical record, management observation, patient satisfaction surveys.

Measurement Criteria:Exceeds: Acts as a Role Model by proactively demonstrates desired behaviors andaccountability for ensuring positive patient care outcomes. Takes initiative and performsduties with little or no direction, no documented exceptions in a 12 month period.Meets: Proactively demonstrates desired behaviors and accountability for ensuring positivepatient care outcomes. Takes initiative and performs duties with some direction needed, 1

• 2 documented exceptions in a 12 month period.
  
  Does Not Meet: Does not demonstrate desired behaviors and accountability for ensuringpositive patient care outcomes. Must be directed to performs duties with 3 or moredocumented exceptions in a 12 month period.
  
  Job Qualifications
  
  Education: Minimum RequirementsDegree/Diploma Obtained Program of Study Required/PreferredRequiredCertificate Program RequiredCertificate Program Nursing RequiredCertificate Program RequiredEducational RequirementsHigh School graduate or GED equivalent required. Must also have proof of the following: A) Holds a certificate of completion from aState of VA approved nurse aide training program and can be registered by the Virginia Department of Health Professions as acertified nurse aide or B) Hold a certificate of completion from a professional nursing practical nursing or nurse aide training programapproved by the Virginia Department of Education or the Virginia Community College System or the Virginia Department of HealthProfessions or C) Holds a certificate of completion from a home health aide training program approved by the Department of Healthprior to July 1, 1984 and have been in continuous practice since that time.Certification & Licensures: Minimum RequirementsTitle Province/State Required/PreferredCERTIFIED-NURSE AID Virginia RequiredCERTIFIED-CPR R

Keywords: InnovAge, Charlottesville , Universal Care Partner Home Care CNA - FT Blue Ridge, Healthcare , Charlottesville, Virginia