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Customer Service/Graphic Designer

Company: Hightech Signs
Location: Charlottesville
Posted on: December 2, 2019

Job Description:

Hightech Signs is looking for a highly organized customer service representative to assist customers with signs sales here in our showroom, over the phone and via email. Must be self-motivated, creative, possess excellent customer service skills, and have a keen attention to detail. Graphic Design experience is required. Hightech Signs offers competitive pay, paid vacations, health insurance, dental insurance and retirement program. DESCRIPTION: The role of the customer service representative is to assist customers and other HTS staff in planning, designing, executing and finalizing sign projects according to deadlines and within budget. The Customer Service Representative, under general supervision, performs a variety of administrative and office support functions; interacts with vendors, customers, and company personnel on technical matters; and performs related duties as assigned. This position requires a multi-tasker who can process numerous incoming requests from multiple sources (i.e. phone, email, walk-in customer, etc.). ESSENTIAL DUTIES AND RESPONSIBILITIES: The Customer Service Representative performs, with a considerable degree of independent accountability, technical and administrative work to direct and manage sign sales from beginning to end; effectively communicates project expectations to production personnel; and proactively liaises with customers on an ongoing basis. Customer Service Representatives will; answer the phones, providing general and specialized information; assist customers with sign orders, making recommendations on materials, design, and methods of installation; draft and submit quotes and proposals; organize and maintain records, files and logs to support work processes in areas of assigned responsibility. Perform purchasing duties for designated materials, supplies and/or services; obtains and, when assigned, evaluates bids; recommends the award of bids, selecting appropriate vendors and suppliers; prepares purchase orders. DESIRED MINIMUM QUALIFICATIONS: Knowledge of: Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation; basic knowledge of functions of public agencies, including the role of appointed boards and commissions; advanced uses of word processing, spreadsheet, database and other software to create documents, illustrations and materials. Graphic Design and graphic design software knowledge is required. To apply please submit resume via email.

Keywords: Hightech Signs, Charlottesville , Customer Service/Graphic Designer, Hospitality & Tourism , Charlottesville, Virginia

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