Customer Service Generalist

Company: Virginia Department of Motor Vehicles
Location: Charlottesville
Posted on: November 24, 2022

Job Description:

Headquartered in Richmond, Virginia, DMV serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don't just talk about our core values, we live them! Job Description Virginia's Department of Motor Vehicles (DMV) is looking for two (2) service-oriented professionals to work as Customer Service Generalists in our Charlottesville Customer Service Center . Selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.Training will be provided to ensure your success along with a competitive salary. Minimum Qualifications Customer service experience working in a fast paced environment. Experience using a personal computer or other automated systems. Excellent oral and written communication skills. Experience handling cash/credit card transactions. Flexibility to work M-F and Saturday. Strong organizational, time management, problem solving and multitasking skills. Must have attention to detail, accuracy, and complete assignments on time. Must be at least 21 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions. Experience working in a team or group environment. Experience interpreting and explaining complex policies and procedures. High School diploma or general education degree (GED). Can lift 10 - 25 pounds.Interested applicants, please apply directly on our website > The Commonwealth of Virginia offers multiple benefits to state employees from health benefits to paid leave and flexible work schedules. View the entire list of benefits offered here > Job Type: Full-timePay: $34,000.00 - $37,400.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shiftWork Location: One location

Keywords: Virginia Department of Motor Vehicles, Charlottesville , Customer Service Generalist, Hospitality & Tourism , Charlottesville, Virginia