Restaurant Operations Manager - Birch & Bloom
Company: Kimpton Hotels & Restaurants
Location: Charlottesville
Posted on: March 13, 2023
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Job Description:
Restaurant Operations Manager - NEW Kimpton UVA
Charlottesville
Kimpton Hotels & Restaurants is seeking a Restaurant Operations
Manager for the new Kimpton UVA Charlottesville, a new 199-key
hotel with several restaurant outlets and 11,075 square feet of
meeting space. The Hotel is located directly on the campus of
University of Virginia's Darden School of Business and is expected
to open in the first half of 2023.
This position is based on-site in Charlottesville, Virginia.
Why We're Here
We believe heartfelt, human connections make people's lives better.
Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic
hospitality that makes people feel disconnected. He initiated a new
boutique hotel standard and environment where people could connect,
from the heart. That was the goal then, and it is still our purpose
today.
Your work here has meaning. You're here to improve the lives of
coworkers, guests, owners, communities, and together we make that
happen. It's what drives all that we do. Every day you can improve
lives in your own, unique way and you can expect the same in
return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life
kick started this culture in 1981, and it shines through to this
day.
It all flows from you. The lively, rebellious, genuine you - with
your diverse background, talents, experiences, and plucky
personality - is fully welcome, and celebrated here. Because we
know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who
share a knack for creativity and self-leadership. People who don't
need to be told what to do to get things done. People who have an
innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent,
exciting, uncommon, empowering, and downright exceptional. Guests
feel it; you'll feel it too.
What You'll Do
This position will provide restaurant guests with friendly and
professional service, excellent food quality, and consistency of
execution in an attractive, well-maintained environment. Proper
guest service requires an employee staff that is thoroughly trained
in service etiquette, product knowledge, and makes every effort to
meet the needs of each and every guest. You'll act as an advocate
for the restaurant, be a creator of ridiculously personal
experiences, and develop relationships with guests that will compel
them to return.
Some of your responsibilities include:
Oversight of two full-service restaurant venues and in room
dining
Attend property meetings.
Develop and lead managers within F+B.
Understand the property's sales and public relations
strategies.
Assist the Chef(s) on menu engineering such as seasonal
specials.
Lead service education
Communication with the staff at pre or post shift meetings
regarding changes in menu or beverages and company policy.
New server, busser, host, and bartender training programs.
Coordination of timely food production.
Daily shift evaluation of overall restaurant service performance
and execution.
Performance management of restaurant team including training,
mentoring, counseling, recognition, and 90-day an annual
performance evaluations.
Commitment to employee problem resolution through modeling and
utilization of Kimpton's Open Door Policy.
Timely and accurate preparation of the employee payroll.
Partner with the culinary team to provide excellent quality and
presentation of all food to restaurant guests.
Regularly communicate with the Director of Food & Beverage
regarding daily operational matters as well as to accounting
regarding restaurant cash handling, SOPs, or payroll matters.
What You Bring
Bachelor's Degree in Hospitality, Restaurant Management, or
equivalent field is preferred.
Minimum 3 years' experience as a Restaurant Assistant General
Manager, Assistant Director of Food and Beverage, or single unit
General Manager
Level 1 Certification of Court of Master Sommelier or equivalent
experience.
Food Handler and Alcohol Awareness Certification (if
applicable).
Excellent skills in budgeting, expense management, inventory,
payroll, labor costing, staffing, marketing, owner relations, and
PL management.
Able to diplomatically deal with difficult situations and people
while exhibiting a consistent level of integrity.
Able to interpret a variety of instructions and regularly exercise
independent judgement and discretion about matters of
significance.
Proven systems knowledge and experience with Avero/Aloha, Micros
and ADP/eTime payroll or combination of these systems.
Strong computer skills and knowledge of Microsoft Office Suite.
Differences make a difference. We are committed to creating a
culture that reflects the diversity of our hotel and restaurant
guests. With that goal in mind, we encourage each of our employees
to understand, accept, and celebrate differences among people. That
includes different personalities, lifestyles, work styles,
education, and experience. We also welcome and embrace people of
all races, ethnicities, ages, religions, physical abilities, sexual
orientation, gender identities and genders. For our complete EEO
policy click here
(https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf)
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Be Yourself. Lead Yourself. Make it Count.
Keywords: Kimpton Hotels & Restaurants, Charlottesville , Restaurant Operations Manager - Birch & Bloom, Hospitality & Tourism , Charlottesville, Virginia
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