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Restaurant Operations Manager - Birch & Bloom

Company: Kimpton Hotels & Restaurants
Location: Charlottesville
Posted on: March 13, 2023

Job Description:

Restaurant Operations Manager - NEW Kimpton UVA Charlottesville
Kimpton Hotels & Restaurants is seeking a Restaurant Operations Manager for the new Kimpton UVA Charlottesville, a new 199-key hotel with several restaurant outlets and 11,075 square feet of meeting space. The Hotel is located directly on the campus of University of Virginia's Darden School of Business and is expected to open in the first half of 2023.
This position is based on-site in Charlottesville, Virginia.
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
This position will provide restaurant guests with friendly and professional service, excellent food quality, and consistency of execution in an attractive, well-maintained environment. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:

  • Oversight of two full-service restaurant venues and in room dining

  • Attend property meetings.

  • Develop and lead managers within F+B.

  • Understand the property's sales and public relations strategies.

  • Assist the Chef(s) on menu engineering such as seasonal specials.

  • Lead service education

  • Communication with the staff at pre or post shift meetings regarding changes in menu or beverages and company policy.

  • New server, busser, host, and bartender training programs.

  • Coordination of timely food production.

  • Daily shift evaluation of overall restaurant service performance and execution.

  • Performance management of restaurant team including training, mentoring, counseling, recognition, and 90-day an annual performance evaluations.

  • Commitment to employee problem resolution through modeling and utilization of Kimpton's Open Door Policy.

  • Timely and accurate preparation of the employee payroll.

  • Partner with the culinary team to provide excellent quality and presentation of all food to restaurant guests.

  • Regularly communicate with the Director of Food & Beverage regarding daily operational matters as well as to accounting regarding restaurant cash handling, SOPs, or payroll matters.

    What You Bring

    • Bachelor's Degree in Hospitality, Restaurant Management, or equivalent field is preferred.

    • Minimum 3 years' experience as a Restaurant Assistant General Manager, Assistant Director of Food and Beverage, or single unit General Manager

    • Level 1 Certification of Court of Master Sommelier or equivalent experience.

    • Food Handler and Alcohol Awareness Certification (if applicable).

    • Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and PL management.

    • Able to diplomatically deal with difficult situations and people while exhibiting a consistent level of integrity.

    • Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance.

    • Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems.

    • Strong computer skills and knowledge of Microsoft Office Suite.

      Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here ( .
      Be Yourself. Lead Yourself. Make it Count.

Keywords: Kimpton Hotels & Restaurants, Charlottesville , Restaurant Operations Manager - Birch & Bloom, Hospitality & Tourism , Charlottesville, Virginia

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