Deli Bakery Chef Charlottesville
Company: Harris Teeter
Posted on: March 15, 2019
SUMMARY. Primary responsibility is to "Take Excellent Care Of Our Customers" by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create "An Incredible Place to Work and Shop." Also responsible for providing customer service, cleaning work areas, unloading stock and reloading salvage products according to Fresh Foods Standards.Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the department manager or manager-on-duty for appropriate action.Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.Integrates classical and modern culinary knowledge with strong kitchen management skills and emphasizes HT procedures as well as provide the customers the knowledge of the evolution and diversity of the culinary arts as it applies to Fresh Foods and perishables found in our stores. Ideally, the chef has a lot of decision-making power, able to create dishes in the kiosk "Culinary Theatre" and oversee the staff. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Your primary job function is to personally perform the first set of functions while ensuring that all Customer Service associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.CUSTOMER SERVICE. Initiate interaction with customers on the sales floor, sales counter, and catering events. Ask the customers questions regarding their shopping and hosting needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in the manager-on-duty. Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear and enthusiastic manner and ask if they found everything they were looking for.Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. If the need arises, you will be required to use your own transportation to fulfill catering obligations to off-site premise. During down times or lack of catering opportunities/outside functions, the associate could also be required to work in a chosen nearby store to assist and complete job duties. Be reliable and punctual by reporting for work (either store or catering event location) on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.Prepares tasty foods for customers under the direction of the department manager by performing the following tasks: Uses and follows recipe/kits; Uses only ingredients found in the department/Kits; (no product use off the shelf); Operates all equipment correctly; Taste tests and evaluates foods before serving to ensure that standards are met; Portions food in standard portions; garnishes food in an appealing manner.Uses and maintains production records to prevent waste by performing the following tasks: uses and follows production sheets; keeps written record of all food produced; keep written record of all food left over.Serves food that is safe to eat by performing the following tasks: Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating and markdown standards and guidelines; comply with the Food Safety Policy (RO-37); cleans and sanitizes work area according to cleaning schedules; comply with Health Department and Department of Agriculture (Weights & Measures) standards, regulations and requirements; follow Harris Teeter sanitation standards and procedures; clean and sanitize prep room and coolers as appropriate; keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage empties, displays well merchandised and neat; ensure that all appropriate Fresh Foods products are properly refrigerated; check temperatures of product, cases and coolers according to standards.Must follow and utilize all associate rules and regulations, customer service guidelines, and labor regulations while off-site/off-premise. Work as a team member to maintain pleasant work environment by performing the following tasks: comes to work on time; is not absent from work excessively; reports to work dressed according to dress code; performs other duties as requested.Operate all equipment necessary to effectively prepare and portion products according to standards and/or customer's specification. Answer telephones by saying "Harris Teeter (store name), this is (name), May I help You?" and provide requested information in a polite and professional manner. Respond back to people on "hold" in a timely manner. Write orders.Keep our shelves properly stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards. Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display and offer daily samples according to standards.Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes and/or other situations as appropriate.Unload product from truck and place in coolers according to Fr
Keywords: Harris Teeter, Charlottesville , Deli Bakery Chef Charlottesville, Hospitality & Tourism , Charlottesville, Virginia
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