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Technical Writer

Company: Crescens Inc.
Location: Charlottesville
Posted on: January 20, 2023

Job Description:

Job Description

Job title : Technical Writer
Duration : 6 + months
Location : Charlottesville, VA
Interview : Webcam Interview Only

*** Role is mainly remote however some on site may be required / also candidate should pick up equipment in person ***

Job Description:
Consult with staff to prepare technical and end user documentation for information technology program. This role will function as a primary writer-responsible for deliverables of with varied scope and complexity.
Responsibilities:

  • Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
  • Prepare, review, revise, and maintain end user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
  • Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
  • Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
  • Gather and analyze technical and process information from various sources to document new or changing system functionality.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
  • Assist in planning, scheduling, and tracking documentation work to meet system launch dates and end user deliverables.
  • Maintain a library of application documentation, cataloging it for internal and/or external use.
  • Create, publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
  • Test both the product and its documentation for accuracy and consistency.
  • Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.Qualifications:
    • Ideal candidate has technical acumen, demonstrably strong communication and writing skills, and can effectively interact with developers, data analysts, systems analysts, and project leads.
    • Experience making complex ideas understandable.
    • Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
    • 3- 5 years of professional work experience in technical documentation.
    • Experience in creating documentation for audiences with different levels of technical skill.
    • Excellent writing, editing, and communication skills.
    • Experience creating graphics to more clearly communicate workflow processes and abstract topics.
    • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
    • Excellent work ethic and strong intellectual curiosity.
    • Ability to work quickly, efficiently, and multi-task.
    • Desire and ability to innovate and improve upon current processes.
    • Track record of effective collaboration.
    • Ability to thrive, without much oversight, in a constantly changing environment. Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
    • Experience working with Subject Matter Experts (SMEs) both in-person and remote.
    • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
    • A proactive and open-minded attitude to resolving problems and delivering results.Preferred: Prior experience working within IT Development, SaaS or web-based technology environment.
      Bonus: Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

Keywords: Crescens Inc., Charlottesville , Technical Writer, IT / Software / Systems , Charlottesville, Virginia

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