Help Desk Specialist – Tier 2 - Managed Service Provider Support

Company: Summit Technologies
Location: Alexandria
Posted on: April 1, 2026

Job Description:

Help Desk Specialist – Tier 2 Role Summary The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Key Responsibilities Triage and resolve escalated user issues Maintain ticketing systems and knowledge articles Coordinate with engineering teams for resolution Provide outage notifications and after?hours support Develop SOPs and mitigation procedures Qualifications 3 years of IT help desk or application support experience Strong customer service and troubleshooting skills Experience in DoD or Federal environments preferred Active Secret clearance *Position contingent on contract win. Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

Keywords: Summit Technologies, Charlottesville , Help Desk Specialist – Tier 2 - Managed Service Provider Support, IT / Software / Systems , Alexandria, Virginia