Financial System Operations & Maintenance (O&M) Support Team Lead

Company: CGI
Location: Springfield
Posted on: April 1, 2026

Job Description:

Position Description: CGI Federal is seeking a skilled Team Lead for Financial System Operations & Maintenance (O&M) Support to manage enterprise financial applications and user support activities for a Financial Management Directorate within an Agency in the Intelligence Community. This role provides leadership for Tier 1 and Tier 2 Help Desk operations, application administration, system enhancements, security documentation, audit support, and testing activities. The ideal candidate brings strong experience in federal financial systems, customer support, operational stability, and process improvement. This position is located in Springfield, VA. Your future duties and responsibilities: Help Desk & User Support Operations . Lead all Tier 1 and Tier 2 Help Desk functions, ensuring timely resolution of financial system incidents, service requests, and user issues. . Develop, maintain, and update Standard Operating Procedures (SOPs) governing Help Desk activities. . Provide effective communication and escalation support to Tier 3/Tier 4 technical teams as needed. . Track, analyze, and report Help Desk metrics to leadership, ensuring transparency and performance improvement. System Operations & Administration . Oversee user account management, including role assignments, deactivation, permissions updates, and role-based access reviews. . Monitor and manage routine system operations such as batch job execution, interface monitoring, and daily system health checks. . Ensure all updates, patches, and configuration changes are executed in coordination with applicable technical and security policies. Enhancement Support & Testing . Lead testing support for system enhancements, including User Acceptance Testing (UAT) planning, test script development, execution, and defect management. . Coordinate with requirements, engineering, and development teams to ensure enhancements meet user needs and functional specifications. . Document and communicate enhancement outcomes, impacts, and recommended follow on changes. Audit & Compliance Support . Assist with audit inquiries, control testing, and documentation updates required to support internal and external compliance reviews. . Maintain all required security and configuration management documentation, ensuring alignment with Agency policies and industry best practices. . Support remediation of audit findings and implement corrective actions. Operational Optimization & Team Leadership . Identify opportunities to streamline O&M processes to increase system availability, efficiency, and user experience. . Support cross functional collaboration with engineering, controls, requirements, reporting, and visualization teams . Provide leadership, coaching, and direction to O&M team members to promote professional growth and high performance. Required qualifications to be successful in this role: . 10 years experience with IC or Federal Financial systems and processes Active Top Secret/SCI with ability to obtain and maintain a CI Poly . Experience in corporate treasury, banking, or financial operations . Knowledge of cash management, financial risk, liquidity planning, and federal financial systems . Bachelor's degree in Accounting, Finance, or Economics Desired qualifications/non-essential skills required: . Certified Defense Financial Manager (CDFM) . Experience leading operations for federal financial systems such as Momentum, PRISM, SAP, Oracle, or similar platforms . Experience with Tier 1/Tier 2 service operations within a federal or IC environment . Familiarity with configuration management, financial system security controls, and audit documentation . Experience with Agile development processes and tools CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,800.00 - $218,200.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave . Learning opportunities and tuition assistance . Wellness and Well-being programs CGIFederalJob LI-LB1 ClearanceJobs Skills: Account Management Finance Financial Analysis Financial Management Financial Risk Management What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Keywords: CGI, Charlottesville , Financial System Operations & Maintenance (O&M) Support Team Lead, IT / Software / Systems , Springfield, Virginia