Client Information Technology Support Specialist
Company: CaseGuard
Location: Arlington
Posted on: April 2, 2026
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Job Description:
The Client Information Technology Support Specialist serves as
the primary point of contact for clients, providing support via
phone, email, and chat on product functionality, pricing,
troubleshooting, and availability. This role resolves software
issues related to installation, configuration, performance, and
usage while documenting bugs and collaborating with the development
team.eds. Responsibilities Communicate with customers via phone,
email, and chat. Provide knowledgeable answers to questions about
the product, the plans, pricing, troubleshooting, and availability.
Troubleshoot and resolve software issues reported by clients,
including installation, configuration, performance, and usage
problems. Writing troubleshooting articles on common issues and
ability to record videos to walk users through fixing the issue.
Create tickets and report bugs for the dev team to fix. QA the
software. Data entry in various platforms. Manage our existing
clients and keep them updated with the most recent product
functions, tools, and help materials. Travel to represent CaseGuard
at conferences across various industries, including law enforcement
and government agencies, and providing on-site training to clients.
Qualifications A bachelor's degree or associate's degree in
Information Technology, Computer Science, or a related field is
required. 1 - 3 years of relevant work experience. Strong technical
support skills, including troubleshooting desktop computers and
other information technology needs Excellent phone etiquette and
excellent verbal, written, and interpersonal skills. Knowledge of
Windows operating system and software applications Experience with
video editing and digital media is a plus Benefits: Competitive
Salary Stock Option Medical, Dental, and Vision Insurance 401K Paid
Vacation Ten paid holidays per year Friendly and Learning
environment Pay Range: $65,000 - $75,000 Annually About CaseGuard
CaseGuard is a software company that helps law enforcement
agencies, federal agencies, hospitals, schools, airports, and
others manage all their media redaction needs in one easy-to-use
redaction software. CaseGuard Studio is one of its kind. Our team
is driven by a passion for great software design, the creation of
great products, and the creative process, CaseGuard implements
innovative ideas across multiple services and agencies. We at
CaseGuard invest in people. We nurture skills that are consistent
with both our values and our future strategy. Our passionate
pursuit of excellence, the application of our creativity to solve
our clients’ challenges, our technical expertise, and our
collaborative spirit are measures of our success.
Keywords: CaseGuard, Charlottesville , Client Information Technology Support Specialist, IT / Software / Systems , Arlington, Virginia
