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IT Knowledge Manager & Trainer

Company: WorldStrides
Location: Charlottesville
Posted on: January 10, 2019

Job Description:

IT Knowledge Manager & Trainer WorldStrides is seeking a passionate, results-oriented IT Knowledge Manager & Trainer to plan, conduct, and collaborate with the business on the training of internal staff on technology platforms. This individual will also be the steward of content creation, evaluation, and dissemination of knowledge for various IT solutions. The position will focus on both usability and change management to increase end user adoption. Tasks and Responsibilities Conduct onsite and virtual classroom training sessions for groups of various sizes Learn WorldStrides applications so that clear, concise, and effective training materials can be developed Develop training materials for various user groups (including train-the-trainer, side-by-side coaching) Support a training needs analysis for new technology Partner with the business to design training programs adjusted to the appropriate skill level(s) Collaborate with the business to build the training schedule and identify tools required to deliver the training Design and create online modules for self-tutorials, including assessments Evaluate training effectiveness Coordinate with the business to maintain appropriate attendance records and provide appropriate feedback to supervisors Provide feedback on system usability deficiencies Update materials as systems are enhanced or modified Develop and enforce Knowledge Management best practices Reduce the need to rediscover knowledge Encourage the staff and workers to share knowledge effectively and efficiently Work Experience & Skills 3+ years knowledge management and training experience within IT Experience with training proprietary software applications, instructional design for software application and adult learning methodologies Background in corporate training, educational instruction, or comparable experience Ability to maintain a positive attitude, a strong work ethic, and mission-centered decision-making Excellent customer service skills and ability to respond to internal requests in a fast-paced, deadline-oriented environment Ability to remain focused and self-motivated Strong, professional communication skills, both written and verbal; attentive proofing and editing skills Acute attention to detail, organization, documentation, effective time management, and prompt follow-up The ability to work with all levels of staff & leadership Desired Solid understanding of ITIL Knowledge Management best practice principles Enterprise IT experience Microsoft Dynamics CRM experience a plus Familiarity with agile/scrum Education Bachelor's degree from accredited University or College WorldStrides in an Equal Opportunity Employer. Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: Yes

Keywords: WorldStrides, Charlottesville , IT Knowledge Manager & Trainer, IT / Software / Systems , Charlottesville, Virginia

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