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Customer Technical Support

Company: Sigora Solar
Location: Charlottesville
Posted on: September 11, 2019

Job Description:

Sigora Solar is the largest solar company in Virginia and growing rapidly into new markets. Sigora designs and installs residential and commercial solar projects across the mid-Atlantic. By bringing an innovative and all-inclusive package to home and business owners, Sigora has allowed thousands of families to save money on their electric bill, increase their home value, and lower their carbon footprint. And our commercial team has helped hundreds of business owners lower their operating costs, reinvest their savings, and showcase a commitment to sustainability. We are looking for hardworking, energetic, and green-minded individuals to join us as we meet the growing demand for solar energy. We offer the potential for career advancement, the opportunity to create positive change in the world, and the chance to be a part of a great team. We'll invest in your future and your education. And we are committed to being an equal opportunity employer. Job Description & Responsibilities Sigora Solar is seeking a Customer Technical Support to join our team.Primary Responsibilities:Receive incoming calls from customer with service questions and/or issues regarding their solarsystems its production, monitoring, functionality. Customer escalations and customer complaints, addressing and resolving both internal andexternal concerns. Working and communicating with our other customer relation team.Preparing both digital and hard copies of construction inspection applications forms to bereviewed by local township and city government entitiesCreate reporting and tracking points to constantly improve our installation teams, Solar Techteams, and report with AHJs.Work closely with Solar Tech Manager, Director of Field Operations, and Training and Qualityteam to close communication loopsTrack service issues, monitoring issues, and RMAs.Work with Solar Tech Manager and Scheduling manager for daily/weekly/monthly reportingInsure/coach scheduling team to increase operational capacity/efficiency Benefits10 days of paid time off per year5 paid sick days per year7 paid holidays per yearHealthcare, vision, dental, and life insurance options that fit you and your family Simple IRA match during annual open enrollmentHealth Savings Account (HSA), Health Care Flexible Spending Account (FSA) and Dependent Care FSAVoluntary STDAt cost solar for your home To be fully considered for this role, please apply from our careers website.

Keywords: Sigora Solar, Charlottesville , Customer Technical Support, IT / Software / Systems , Charlottesville, Virginia

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