CharlottesvilleRecruiter Since 2001
the smart solution for Charlottesville jobs

Senior Call Center Product Support Specialist

Company: Perrigo Company plc
Location: Charlottesville
Posted on: December 4, 2019

Job Description:

Description Perrigo Company is dedicated to making lives better by bringing high quality and affordable self-care products that consumers trust everywhere they are sold. Help us do it. DESCRIPTION Practices activities relating to the assessment and understanding of adverse events and other product related problems. Responsible for performing the functions associated with responding to and handling of adverse events, complaints and inquiries for assigned product lines owned, manufactured or distributed by Perrigo or its subsidiaries. Performing Customer service task to promote positivity and collaboration to serve and satisfy our consumers 100% of the time. Achieving Call Center standards in regards to quality and promoting the Perrigo business within. Ensures all reports are processed in accordance with established company procedures, regulations and standards. Provides assistance and education to consumers via telephone and email correspondence. This is a remote position. KNOWLEDGE, EXPERIENCE AND EDUCATION Excellent customer service skills with strong de-escalation skills and experience in medical triage interviewing techniques. Excellent communication skills, including strong verbal and interpersonal skills. Excellent writing skills, detail-oriented; proven ability to write accurate and complete reports. Advanced user of basic computer programs, including Microsoft Office and job-specific computer applications used for collecting patient information. Ability to work under pressure, handling high volume workload in a fast paced environment with minimal supervision. Understanding of the importance of and compliance with procedural documents and regulations with the ability to adapt to changes as they occur. Ability to multi-task in a fast paced environment while utilizing strong critical thinking and decision making skills. Willingness to engage in continuous improvement culture. Experienced dedicated team player with a strong ability to also work independently when necessary. Strong understanding of medical terminology, prescription and over-the-counter medications, nutritional and developmental needs, adverse drug reactions, and basic patient care. Active medical or pharmaceutical license/certification required with three years of experience in associated field, required. Experience with HIPAA policy, patient access data and analytics, required with previous experience working in an FDA regulated industry, preferred. We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Due to the highly regulated pharmaceutical industry and legal requirements, you may be subject to post employment background checks.

Keywords: Perrigo Company plc, Charlottesville , Senior Call Center Product Support Specialist, Other , Charlottesville, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Shopper - grocery pros wanted for up to $22 an hour
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Leesburg
Posted on: 12/7/2019

Shipt shopper - keep 100% of tips, 100% of the time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Leesburg
Posted on: 12/7/2019

Travel Surgical Tech - $1,286 per week
Description: NurseFly Travel Nursing with Tact Allied Medical Staffing is seeking a travel surgical tech for a travel job in Leesburg, Virginia:- Specialty: Surgical Tech- Discipline: Allied Health Professional- Start (more...)
Company: NurseFly Travel Nursing
Location: Leesburg
Posted on: 12/7/2019


Ready for a New Career Path
Description: Are you tired of a dead end job Would you like a career instead Our 26 year old discount Healthcare
Company: Living Healthy
Location: Leesburg
Posted on: 12/7/2019

Experienced OTR Company Truck Drivers
Description: CDL-A TRUCK DRIVER - HOME WEEKLY Enjoy Huge Earnings Weekly Home Time At EPES Transport, we re hiring experienced CDL-A Truck Drivers for regional opportunities that offer guaranteed high miles and (more...)
Company: Epes Transport System Inc
Location: Leesburg
Posted on: 12/7/2019

Personal shopper get paid to grocery shop
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Leesburg
Posted on: 12/7/2019

11C Indirect Fire Infantryman
Description: As an Army National Guard Indirect Fire Infantryman, you'll be in charge of the Infantry's most powerful weapon - the mortar. As part of a mortar squad, section, or platoon, you will perform challenging (more...)
Company: Army National Guard
Location: Leesburg
Posted on: 12/7/2019

Grocery Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Leesburg
Posted on: 12/7/2019

Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Leesburg
Posted on: 12/7/2019

Shop for Shipt and join a nationwide community
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Leesburg
Posted on: 12/7/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Charlottesville RSS job feeds