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Salesforce Administrator

Company: CFA Institute
Location: Charlottesville
Posted on: May 3, 2021

Job Description:

Our application is not compatible with Internet Explorer (IE). We recommend using Chrome. CFA Institute is the world's largest association of investment management professionals. As a global, independent organization, with a community of more than 175,000 members and 150+ member societies, we lead the investment profession by promoting the highest standards of ethics, education, and professional excellence for the ultimate benefit of society.At CFA Institute, we care about our employees' mental, physical, social, and financial well-being. That's why we are committed to providing a comprehensive, competitive benefits package that offers flexibility to make choices that meet their needs:Health & Well-being benefits that are amongst the best in the industry with full comprehensive Medical, Dental, and Vision for employees and their family membersComprehensive Leave and Time Off plansA focus on Financial Well-being means that we stack our retirement benefits against the most competitive standards.Flexible work arrangementsWellness, Education, and Employee Assistance BenefitsJob Description Summary: The Salesforce Administrator will be responsible for the technology that supports Customer Care omni-channel operations, primarily Salesforce Service Cloud. This position will be responsible for delivering on improvements focused on improving the customer experience by working with various partners such as developers and quality assurance (testing). They will also serve as a subject matter expert representing, Customer Care to mitigate risk on other projects and initiatives. This role is an integral member of Global Customer Care and assists project teams with resolving Salesforce issues and enhancements. On occasion this role will provide coverage for the Senior Manager, Service Experience & Technology in supporting the other members of the team and operations. Job Description: As a Salesforce Administrator you will have the opportunity to:Assist with setting up new users, manage user security and access.Work closely with stakeholders and business analysts to translate needs into technical solutionsParticipate in business and process reviews as a Salesforce subject matter expertUse technical expertise to support Customer Care operations in running effectivelyDocument: system configurations, processes, and proceduresThe skills and experience required for this role are:Bachelor's degree or an equivalent combination of education and experienceTwo plus years' experience maintaining Salesforce solutionsExperience partnering with solutions delivery teams in an agile environmentExcellent consulting, problem solving, and analytical skillsSalesforce Certified Administrator or Service Cloud Consultant preferredThis opportunity is open to internal and external candidates. CFA Institute is committed to the professional development of its employees; first/full consideration will be given to internal candidates.You can connect with the Recruiter on LinkedIn.If you feel this opportunity could be the next step in your career, we encourage you to click "Apply" and complete our three-minute application.To stay up to date on current news and events, follow CFA Institute's LinkedIn page.We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location .Our application is not compatible with Internet Explorer (IE). We recommend using Chrome.

Keywords: CFA Institute, Charlottesville , Salesforce Administrator, Other , Charlottesville, Virginia

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