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Senior Director, Total Rewards

Company: UVA Health
Location: Charlottesville
Posted on: May 3, 2021

Job Description:


This is a critical moment in the University of Virginias human resources evolution. Several years ago, the University embarked on a series of ambitious changes for HR that will have an impact in the coming decade. The University, along with many other institutions of higher education, is facing a dramatic generational turnover in faculty and staff that began several years ago and is projected to continue for the foreseeable future. This is an opportunity to build upon a fully integrated total rewards platform at the University and to help shape UVAs future.

The Senior Director, Total Rewards is a strategic role designed to manage best-in-class service to support the University. This position is responsible for leading and overseeing all strategic initiatives across total rewards, serving a broad spectrum of UVA stakeholders and customers.

The Senior Director, Total Rewards leads a division of the IMPACT and Decision Support Community of Expertise at UVA, overseeing the strategic direction and administration of benefits, compensation, well-being, and faculty and staff employee assistance (FEAP). The Senior Director is charged with ensuring the organization has the capability and capacity to execute the strategic direction of the business, as well as the willingness to integrate feedback quickly to adapt to the customer.

Successful delivery of this critical role contributes to an engaging organizational environment that motivates, attracts, and retains a diverse and high-performing University workforce. The Senior Director will report to the AVP of IMPACT and Decision Support and manage a high-performance team responsible for the comprehensive portfolio of total rewards. To learn more about UVAs human resources department, visit


The Senior Director, Total Rewards will build on the total rewards brand in support of the UVA strategic plan and UVA HR strategic plan, aligning programming and actions with the brand and connecting it with employees. The Senior Director will oversee the full range of total rewards programs and key processes, managing associated schedules and communications.

Additionally, the Senior Director will reinforce priorities and coordinate program delivery with other initiatives across HR. The Senior Director will both provide advice and render opinions to the AVP of IMPACT and Decision Support, as well as other leaders across the broader University community as required and requested. The Senior Director will serve as a subject matter expert across a broad spectrum of total rewards topics, leading practices and alternatives to address issues and challenges. The following are key priority areas for the Senior Director, Total Rewards role:

Set the Direction/Plan

  • Develop and execute strategy and guiding principles for total rewards, including compensation, employee assistance, benefits, and wellness.

  • Design and oversee all total rewards programs, aligning as appropriate.

  • Develop annual budget projections for all rewards programs.

  • Manage all third-party vendors for compensation, benefits, and wellness, including those responsible for market surveys or compensation software and market pricing tools.

  • Ensure and oversee systematic audit in both compensation and benefit programs.

  • Direct the appropriate compensation, employee assistance, benefits, and wellness inputs for the HR technology solution and participate in technology programming and upgrades.


  • Oversee and guide the total rewards plan execution to ensure goals are attained and service improved.

  • Hold touch-point meetings with individual leaders to review performance and budgets and address new topics. Offer counsel and request corrective action as required. Intervene, if necessary, to drive improvements and ensure, as required, necessary coordination and collaboration with other functions and customers.

  • Develop LEAN management skillsets within the total rewards team with the goal of applying these skills to achieve continuous improvement within the division.

Serve Customers

  • Establish consistency and cross-functional collaboration while accounting for unique differentiators across HR Centers of Expertise (COEs).

  • Direct leaders to foster regular, open, and ongoing communications through structured checkpoints with HR business partners and other key stakeholders to obtain feedback on service and provide summary updates on value delivered. Guide and support COE leadership.

  • Address and arbitrate escalated customer issues and resolve competing priorities to achieve win-win outcomes. Proactively monitor for potential escalation issues.

  • Identify and pursue initiatives to build a strong service culture. Solicit information on and lead opportunities to strengthen employee engagement and promote a culture of diversity and inclusion.

  • Manage expectations with the AVP, HR executive team, COE leaders, and customers.

Lead Teams

  • Create a positive team environment and inspire others to do their best by celebrating successes and exhibit an optimistic outlook toward contributions. Encourage team members to express points of view, communicate openly and honestly, take initiative, and provide feedback on risks and opportunities.

  • Establish clear and reasonable stretch goals for total rewards leaders and departments.

  • Actively promote a culture of accountability and growth.

  • Ensure total rewards leaders provide guidance and support for employee development to their teams.

  • Initiate and lead, as appropriate, cross-functional workstreams to improve HR services. Support total rewards teams access required resources, information, and collaboration opportunities.

  • Execute on the University-wide HR strategic plan.


The successful candidate possesses a demonstrated record of inspiring and accomplished leadership in complex environments with the highest level of commitment to advancing the mission of total rewards. They will have exceptional personal and professional integrity. This individual will have a high level of personal self-confidence with genuine humility while being an active listener. Other preferred qualifications include:

  • Minimum 5-7 years of total rewards leadership and progressive HR experience.

  • Strong familiarity in the various total rewards disciplines, including benefits, employee assistance, compensation, and well-being.

  • Successful track record leading and managing a diverse team of professionals.

  • Successful track record working effectively with diverse stakeholders and leadership teams within a complex organization.

  • Experience managing a broad total rewards function that serves a varied population.

  • Experience working for a higher education and/or healthcare institution preferred.

  • Successful track record of verbal and written communications.


Bachelors degree in related field; masters preferred. Certifications: PHR/SHRM-SCP or functional equivalent preferred.

To Apply or Nominate:

Applications should include a resume and letter of interest. The search will be carried out with full confidentiality; candidates will be notified before references are contacted. To be officially considered for this position, all applicants must apply through the Workday portal at

For confidential inquiries or to nominate someone for this opportunity, please contact Jeremy Duff, Managing Director, at or Ashley Milligan, Search Consultant, at

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Keywords: UVA Health, Charlottesville , Senior Director, Total Rewards, Other , Charlottesville, Virginia

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