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Patient Manager

Company: University of Virginia
Location: Charlottesville
Posted on: May 3, 2021

Job Description:

The Pod Manager Patient Friendly Access primarily manages the scheduling function of the Pod by implementing standards systems and processes to improve the patient and referring physician access and clinician satisfaction with scheduling activities across the Health System. The Manager ensures the scheduling team and unit (Pod) meet or exceed performance standards focused on patient and referring physician access correct provider and capture of pre-appointment medical records referrals patient demographic insurance and other relevant financial information.

The POD Manager for Surgical Subspecialties, manages scheduling & revenue cycle operations for Urology, Oto, Dentistry, Audiology, Oral Surgery, Pelvic Medicine, General Surgery & Plastic Surgery.

  • Oversee the performance of the scheduling Pod and departments/service location scheduling and be accountable to meet or exceed the performance standards.
  • Collaborate to develop an appointment tracking mechanism and workflow to follow critical tasks in sequential order such as appointments referrals records insurance referral and pre-authorizations.
  • Serve as one point of contact for communication and accountability for the design and implementation of PFA for the respective Pod.
  • Implement and maintain Health System PFA standards surrounding provider appointment templates scheduling algorithms and medical record requests within the Pod.
  • Provide input on overall Health System patient access standards.
  • Continuously review current state putting best practices in place.
  • Establish and onboard a Pod support team.
  • Utilize feedback loop and coordinate with the PFA and Epic teams (Cadence in particular).
  • Provide input to the design and implementation of the PFA operating model and scheduling process designs in general and for the respective pod.
  • Establish and maintain relationships with executive leaders and care providers across the enterprise and within the Pod to gain PFA buy-in and organizational alignment.
  • Support the Epic design and build teams to coordinate process redesign and implementation.
  • Lead regular pod meetings with administrative and physician leaders within the Pod and to review risks issues and progress during pod implantation.
  • Coordinate with Clinic Managers and related providers within the Pod to gain a full understanding of clinical operations within each clinic and/or operational area in order to fully meet patient clinic and PFA needs.
  • Oversee the performance of scheduling for the Pod and hold the Pod accountable for the design implementation and management of PFA standards.
  • Assist in the removal of barriers for the Pod to help achieve milestones.
  • Implement work products in the Pod developed by PFA design and implementation teams.
  • Support the annual budget for patient friendly access and participate in annual budget process.
  • As necessary build consensus amongst Pod team members and various clinical and operational leaders (such as Clinical Administrators Department Chairs Physicians and other care team providers) to gain buy-in on critical decisions In consultation with Revenue Cycle leadership.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $73,444.80 - $117,520.00 Annual


Education: Bachelors Degree required. Masters Degree preferred.

Experience: 3 years of medical background in outpatient/ambulatory setting.

Licensure: None required. Licensed to practice as a Registered Nurse in the Commonwealth of Virginia preferred.


This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Keywords: University of Virginia, Charlottesville , Patient Manager, Other , Charlottesville, Virginia

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