Medical Office Assistant Senior - Riverside Primary Care
Company: University of Virginia
Posted on: June 6, 2021
The incumbent is responsible for providing general
administrative support in the Clinical Practice Group (CPG)
- Independently schedules and registers patients, takes payments
and provides receipts.
- Answers telephones, screens calls, confirms appointments,
maintains appointment schedule following office scheduling
procedures. Refers callers to appropriate individuals, and gives
routine information in accordance with established procedures.
- Creates patient no show and cancellation letters according to
office policy. Calls to reschedule as appropriate.
- Completes daily attendance in scheduling system.
- Posts clinic collected payments in online journal, verify
collections against monies on hand, document discrepancies as
needed according to cash collection policy.
- Assists patients with prescriptions and forms, which includes
making sure all necessary information is provided, and contact
appropriate parties as necessary.
- Obtains insurance authorizations and referrals as needed.
- Checks in patients upon their arrival and verifies patient
information; updates patient tracking, provides patient with
medication list, assures accuracy and completeness of co-pays,
charges and insurance information.
- Checks out patients at their departure and schedule follow-up
and specialty appointment as appropriate. Update, print, and
provide after visit summary (AVS) to patient. Provides school /
work excuses as appropriate.
- Prepares documents for scanning as needed.
- Abstracts health record data into EMR.
- Other projects and/or assignments as directed.
High School Diploma or GED.
Two years of relevant experience required.
Customer service experience required.
Knowledge and skills:
Basic knowledge of and experience utilizing a personal
Basic word processing skills required.
Must have ability to learn and use telephone, facsimile and copy
Busy medical office environment. The incumbent will be working
in a office and patient examination room and is required to help
move patients when needed and standing during portions of the
physical examination. Physical activity may include the ability to
lift/push/pull 20 - 50 pounds, and would involve standing for
prolonged periods of time, as well as frequently bending/stooping
and traveling. Physical hazards include potential exposure to body
fluids and associated pathogens/infectious disease, as well as
potential exposure to chemicals.
The University of Virginia, including the UVA Health System
which represents the UVA Medical Center, Schools of Medicine and
Nursing, UVA Physician's Group and the Claude Moore Health Sciences
Library, are fundamentally committed to the diversity of our
faculty and staff. We believe diversity is excellence expressing
itself through every person's perspectives and lived experiences.
We are equal opportunity and affirmative action employers. All
qualified applicants will receive consideration for employment
without regard to age, color, disability, gender identity or
expression, marital status, national or ethnic origin, political
affiliation, race, religion, sex (including pregnancy), sexual
orientation, veteran status, and family medical or genetic
Keywords: University of Virginia, Charlottesville , Medical Office Assistant Senior - Riverside Primary Care, Other , Charlottesville, Virginia
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