The Customer Service Resolution Representative handles and
resolves customer questions complaints patient responsibility
balances and billing inquiries with the highest degree of courtesy
and professionalism. The call center is the primary point for all
inbound contacts from our customers. Primary focus includes both
timely responses to customers' inquiries via a variety of pathways
and outreach efforts to resolve open unresolved inquires. Contacts
may be initiated by customers fax mail email work listing or other
vehicles of communication. The representative utilizes multiple
electronic billing and medical retrieval systems as well as
knowledge of medical billing and financial assistance to resolve
guarantor/patient inquiries. The representative must be able to
respond knowledgeably to a wide range of customer issues. Our goal
is to resolve all of the patient's concerns while maintaining
positive relationships with the customer by providing the best
possible service to all our customers thereby enhancing the overall
engagement with the patient.
+ Provides financial counseling for patients notably
+ Performs analysis of billing process to determine what if any
amount is patient responsibility.
+ Resolves patient responsibility balances through proven debt
+ Provides optimum customer service including quality assurance
for all patient inquiries
+ Performs the following Contact Center functions. Performs
computerized data entry.
+ In addition to the above job responsibilities, other duties
may be assigned.
Position Compensation Range: $13.38 - $20.74 Hourly
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
This is primarily a sedentary job involving extensive use of
desktop computers. The job does occasionally require traveling some
distance to attend meetings, and programs.
_The University of Virginia, i_ _ncluding the UVA Health System
which represents the UVA Medical Center, Schools of Medicine and
Nursing, UVA Physician's Group and the Claude Moore Health Sciences
Library,_ _are fundamentally committed to the diversity of our
faculty and staff. We believe diversity is excellence expressing
itself through every person's perspectives and lived experiences.
We are equal opportunity and affirmative action employers. All
qualified applicants will receive consideration for employment
without regard to age, color, disability, gender identity or
expression, marital status, national or ethnic origin, political
affiliation, race, religion, sex (including pregnancy), sexual
orientation, veteran status, and family medical or genetic
In 1819, Thomas Jefferson founded the University of Virginia and
inaugurated a bold experiment. Two centuries later, Jefferson's
vision thrives. Across Grounds - and throughout the world - UVA
students, faculty, staff and alumni challenge convention, break
barriers and pursue the greater good.
The University of Virginia is made up of eleven schools and
affiliated foundations in Charlottesville plus the College at Wise
in Southwest Virginia.
The University of Virginia Health System is a renowned academic
medical center committed to providing outstanding patient care,
educating tomorrow's health care leaders and discovering new and
better ways to treat diseases. The University's Medical Center,
School of Medicine and Physicians Group are recognized for their
excellence in patient care, education and research.
At UVA, we offer a rich collection of benefits, which have long
been recognized and valued for their comprehensiveness and
competitiveness in the market. In addition to a robust array of
traditional benefits such as health care, time off, and retirement,
UVA offers a comprehensive list of benefits and services to help
staff and faculty meet their personal and family needs.