This patient focused role is responsible and accountable for
various aspects of the patient access experience including but not
limited to basic appointment scheduling demographic and insurance
data collection cash collections and addressing the various needs
of the patient and family either in person or on the phone;
Provides patients with tools both in paper and electronic format
which are needed by the clinical and revenue cycle teams to ensure
their experience at UVA is optimal; engages the patient/family in
keeping them updated on various aspects of their visit.
+ Demonstrates exceptional customer service both for in-person
and telephone activities.
+ Schedules and coordinates appointments with the correct
provider using all appropriate information.
+ Demonstrates expected behaviors applicable to the Health
System scheduling and registration system and unit policies
procedures and guidelines.
+ Performs verification functions.
+ Performs visit document activities accurately and timely.
+ Demonstrates engagement in the work team and goals of the
+ In addition to the above job responsibilities, other duties
may be assigned.
Position Compensation Range: $12.75 - $19.59 Hourly
Education: High School Graduate or Equivalent.
Experience: No experience required.
Licensure: None required.
Job requires sitting for prolonged periods, frequently
bending/stooping, reaching (overhead, extensive, repetitive) and
repetitive motion: computer keyboard. Proficient communicative,
auditory and visual skills; Attention to detail and ability to
write legibly; Ability to lift/push/pull 20 - 50lbs.
_The University of Virginia, i_ _ncluding the UVA Health System
which represents the UVA Medical Center, Schools of Medicine and
Nursing, UVA Physician's Group and the Claude Moore Health Sciences
Library,_ _are fundamentally committed to the diversity of our
faculty and staff. We believe diversity is excellence expressing
itself through every person's perspectives and lived experiences.
We are equal opportunity and affirmative action employers. All
qualified applicants will receive consideration for employment
without regard to age, color, disability, gender identity or
expression, marital status, national or ethnic origin, political
affiliation, race, religion, sex (including pregnancy), sexual
orientation, veteran status, and family medical or genetic
In 1819, Thomas Jefferson founded the University of Virginia and
inaugurated a bold experiment. Two centuries later, Jefferson's
vision thrives. Across Grounds - and throughout the world - UVA
students, faculty, staff and alumni challenge convention, break
barriers and pursue the greater good.
The University of Virginia is made up of eleven schools and
affiliated foundations in Charlottesville plus the College at Wise
in Southwest Virginia.
The University of Virginia Health System is a renowned academic
medical center committed to providing outstanding patient care,
educating tomorrow's health care leaders and discovering new and
better ways to treat diseases. The University's Medical Center,
School of Medicine and Physicians Group are recognized for their
excellence in patient care, education and research.
At UVA, we offer a rich collection of benefits, which have long
been recognized and valued for their comprehensiveness and
competitiveness in the market. In addition to a robust array of
traditional benefits such as health care, time off, and retirement,
UVA offers a comprehensive list of benefits and services to help
staff and faculty meet their personal and family needs.