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Healthcare Office Assistant & Front Desk Specialist, SCJC

Company: University of Virginia
Location: Charlottesville
Posted on: June 6, 2021

Job Description:

The Sheila C. Johnson Center for Clinical Services within the School of Education and Human Development at the University of Virginia seeks qualified applicants for a full-time position as a Healthcare Office Assistant & Front Desk Specialist.

The individual will assume a key role on a well-organized outpatient administrative staff team. The Healthcare Office Assistant & Front Desk Specialist conducts a range of clinical support services, potentially including patient reception and telephone screening, obtaining insurance information and authorization, scheduling appointments, referral and file management, credentialing, purchasing, chart auditing, data tracking, and troubleshooting, as well as advising on solutions and implementing process improvements as needed to support high quality clinical care and clinical training.

Healthcare Office Assistants perform work with supervisor support, training, and high standards for customer service and collaboration.

Qualifications:

Education and Experience:

  • High School Diploma is required, Bachelor's degree preferred.
  • Two years experience in customer service or administrative experience in a health care environment is preferred.

Skills:

  • Strong organizational skills;
  • Strong written, verbal and interpersonal communication skills;
  • Digital fluency and general knowledge of Microsoft office software (e.g., Excel, Outlook, Word);
  • Ability to learn and interface with University and Clinic technologies (electronic medical record, accounting systems, etc.)
  • Ability to interact with various levels of internal and external constituencies with confidentiality and high levels of customer service;
  • Ability to work quickly at times, while maintaining accuracy and professional demeanor.
  • Ability to work remotely and in-person.

Preferred Qualifications:

  • Sense of purpose/pride in supporting high-quality clinical training and services to clients and their families.
  • Ability to participate in and maintain a positive work culture centered on teamwork, a shared sense of mission, and respect.
  • Ability and frustration tolerance for problem solving and maintaining detail-oriented workflows, systems, and collaborations.

Anticipated Hiring Range: $15 - $20/hour (~$31,200 - $41,600, annually) commensurate with qualifications and experience with UVA Benefits.

Application:

For questions about the position or the application process, please contact Bethany Case, Academic Recruiter. Applicant review will begin immediately. This position will remain open until filled. Please apply through Workday, and search for "Healthcare Office Assistant & Front Desk Specialist". Complete an application online and attach a CV/resume (cover letter optional) into the resume submission field, multiple documents can be submitted into this one field. Internal applicants must apply through their UVA Workday profile.

UVA's Sheila C. Johnson Center for Clinical Services at the School of Education and Human Development provides transdisciplinary clinical services for individuals of all ages, incorporating the expertise of licensed professionals and faculty with graduate training programs spanning a range of clinical specialties. The Center serves the needs of the community by providing a vibrant, welcoming, modern, and elegant setting for the provision of clinical psychology, speech and language pathology, audiology, and reading services.

Charlottesville and central Virginia offer a distinctive community for both personal and professional activities. Charlottesville is located in the foothills of the Blue Ridge Mountains and is consistently listed among the top cities in national rankings of the most desirable places to live. It offers a thriving community, highlighted by regular literary, film, musical, theatrical, and historical festivals. For more information about UVA and the surrounding area, please visit http://uvacharge.virginia.edu/guide.html. UVA assists faculty spouses and partners seeking employment in the Charlottesville area. To learn more please visit https://dualcareer.virginia.edu/.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Keywords: University of Virginia, Charlottesville , Healthcare Office Assistant & Front Desk Specialist, SCJC, Other , Charlottesville, Virginia

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