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Spa Receptionist

Company: The Boar's Head
Location: Charlottesville
Posted on: June 6, 2021

Job Description:

We are seeking a full-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.


  • Answer multi-line telephone within three rings
  • Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed
  • Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies
  • Assist in conducting monthly inventory control counts
  • Maintain organization and cleanliness of Front Desk and retail displays
  • Maintain quiet room amenity levels
  • Clean lockers and maintain locker room amenity levels
  • Bill retail purchases and gift certificates
  • Make, confirm and bill Spa appointments


  • Strong communication skills, both oral and written
  • Computer knowledge and experience
  • Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
  • Proven ability to:
  • Perform job functions with attention to detail, speed and accuracy
  • Prioritize and organize
  • Resolve problems calmly, using good judgment
  • Work independently
  • Understand guest's service needs and solve them proactively
  • Work effectively with managers and co-workers
  • Protect guests' property and confidentiality
  • Work under stress in a fast-paced environment

  • At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.

Keywords: The Boar's Head, Charlottesville , Spa Receptionist, Other , Charlottesville, Virginia

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