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Hiring Customer Experience Representative

Company: Enterprise Rent-A-Car
Location: Charlottesville
Posted on: June 6, 2021

Job Description:

National and Alamo at the Charlottesville Albemarle Airport(CHO) has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The pay range for this position is $14.62-$16.54/hour + monthly commissions and bonus opportunities(hourly rate is based on experience). As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have reliable transportation to and from workCustomer service or sales experience in retail, guest services, or administrative support is preferred Must have a valid drivers license with no more than 2 convicted moving violations and/or at-fault accidents on driving record in the past 3 years. (Total points on record cannot exceed 8 points)No drug, alcohol related violatins in the past 3 years.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be able to work the following schedule: Friday - Sunday: 3pm-12am Associated topics: cajera, customer, customer experience representative, customer service, retail sales, retail sales associate, sales, sales associate, service representative, store associate

Keywords: Enterprise Rent-A-Car, Charlottesville , Hiring Customer Experience Representative, Other , Charlottesville, Virginia

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