Hiring Customer Service
Company: City of Charlottesville
Location: Charlottesville
Posted on: June 7, 2021
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Job Description:
Camps & Programs - Customer Service Attendant II Print
(http://agency.governmentjobs.com/charlottesville/job_bulletin.cfm?jobID=2976764&sharedWindow=0) Apply Camps & Programs - Customer Service Attendant II Salary $16.50 Hourly Location Charlottesville, VA Job Type Temporary Department Parks and Recreation Job Number 210100041 Closing Continuous + Description + Benefits + Questions General Summary This position performs in a responsible facility and program
management role; to include, but not limited to: supervision of
youth camps, programs, classes, events and/or activities that are
comprised of diverse recreational features and amenities for all
ages; performs related duties as required. Primarily and most
frequently this position serves as the lead on-site personnel or
manager on duty within one functional area and/or facility and
under general direction. May supervise temporary or volunteer
staff. Reports to a Parks and Recreation Operations Specialist II
or IV. The amount will be $16.50 an hour. This is a part-time temporary
position with no benefits. NOTE: This job opportunity is advertised with a closing date of
"Continuous." If interested in being considered, an application
should be submitted as soon as possible. Applications will be
evaluated on a continuous basis. Interviews will be conducted as
soon as possible during the recruitment with candidates who are
best qualified. Applications may no longer be considered once a
candidate to fill the position is identified. This job announcement
will close when the position(s) have been filled and may close at
any time. Essential Responsibilities and Duties + Provides leadership to assigned facility or site as manager on
duty or the supervisor of a distinct program or activity; + Assists with the planning, organization, preparation and
implementation of recreation-related programming and/or facility
operations. which may include assisting in developing ideas for new
programs to meet the needs of the community; + Assists in providing the safe operation and security of
recreation centers, fields, courts, parks and programming sites
through daily inspections of the site and equipment, reporting
needed repairs to management; + Supervises the conduct of participants during recreation
programming and facility sites; + Communicates effectively, professionally, courteously and
thoroughly with the highest regard to the customer; + Maintains order by enforcing policy and rules and regulations
and removes and suspends non-conforming participants; + Assists in the registration of participants in recreation
programs; + Assists in the scheduling of programs, field trips, and
events; + Prepares and submits incident and accident reports to
immediate supervisor for documentation; + Trains part-time, volunteer or student assistants,
instructors, game officials and others with regard to City and
departmental policies and games and class standards and rules; + Responsible for the oversight of custodial functions
throughout the assigned location, up to and including performing
basic custodial tasks when needed; + Inventories, maintains and stores recreation equipment,
materials and supplies, requisitions- required material, equipment
and supplies; + Responds effectively to emergencies within the assigned
facility or during assigned program; + Provides information to the public regarding recreation
activities and benefits of participation; + Responsible for all policy and procedures associated with
facility, park and program management to include cash handling
operating policy and procedures; + Evaluates program and facility staff as assigned; + Depending upon assignment, may provide inclusion support to
individuals with disabilities within a general recreation
setting; + Performs related tasks as required. Education, Experience and Skills Minimum Requirements: + Must be at least 21 years of age by employment start date; + Any combination of education and experience equivalent to a
high school diploma; + Minimum of six (6) months of professional experience with
facility management, adaptive recreation programs, athletics, or
other recreational environments; + Must be able to work flexible schedule including early
mornings, weeknights, weekends and holidays. + Position may require driving a City-owned vehicle and is
subject to the vehicle use policy and procedures. ( To view our
driving eligibility requirements, visit
https://www.charlottesville.gov/faq.aspx?qid=166 ); Preferred Qualifications: + Additional coursework in athletics, recreation, fitness and
wellness or related field preferred. + Three (3) months of supervisory experience. Knowledge, Skills and Abilities: Thorough knowledge of
professional behavior in a recreation environment; maintains order
by enforcing Parks and Recreation rules and regulations; ability to
instruct recreational activities; ability to establish effective
working relationships with all staff, program participants and the
general public; ability to prepare and maintain administrative and
financial records; ability to effectively supervise and evaluate
staff to achieve desired objectives; skilled in supervising small
and large special events; skilled in interpreting policy and
procedures; ability to communicate effectively both orally and in
writing. Physical Conditions & Work Contacts Physical requirements of this position as outlined by the
Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds
of force occasionally, or 10 to 25 pounds of force frequently, or
an amount greater than negligible and up to 10 pounds constantly to
move objects. Physical demand requirements are in excess of those
for Light Work. This position may be required to work weekends, nights,
holidays, stand-by/on-call and/or emergency on-call. This is a safety sensitive position subject to drug and alcohol
testing for pre-employment, reasonable suspicion, post-accident and
random testing. Position may require driving a City-owned vehicle and is subject
to the vehicle use policy and procedures. Dependent upon assignment, a majority of time spent in this
position involves outside work which may involve extreme
temperatures, extreme brightness, chemicals/hazardous waste and/or
blood-borne pathogens. The noise level in the work environment is
usually moderate. There are no benefits for this position, as it is a temporary,
substitute, seasonal or intern position, or the work schedule is
less than 20 hours per week. 01 Will you be at least 21 years or older by employment start
date? + Yes + No 02 Do you have any combination of education and experience
equivalent to a high school diploma? + Yes + No 03 Do you have a minimum of six (6) months of professional
experience with facility management, adaptive recreation programs,
athletics, or other recreational environments? + Yes + No 04 This position interacts with many customers every day. Please
describe your experience with customer service and how your
experience would make you successful as a Customer Service
Attendant. If no experience, write 'none.' 05 Do you possess a valid driver's license and are you willing to
provide a certified copy of your DMV driving record, if selected as
a finalist, for the City to confirm your driving eligibility? + Yes; I possess a valid driver's license and am willing to
provide a certified copy of my DMV driving record. + No; However, I am willing and able to obtain a valid driver's
license and am willing to provide a certified copy of my DMV
driving record. + No; I do not have a valid driver's license, nor am I willing
or able to obtain one, and/or am not willing to provide a certified
copy of my DMV driving record. 06 To be considered, qualifying education and experience, including
City of Charlottesville employment, must be clearly documented in
the education, work history, and additional information sections of
the employment application. Resumes can be attached but are not a
substitute for the required information on the application. I
understand that an attached resume will not be accepted in place of
a completed employment application and that my qualifications must
be stated on the employment application itself. + Yes + No 07 I certify that the information above is true and correct, and I
certify that it can be verified with reference to the information
in my basic application. I understand that my application may be
rejected if the responses to supplemental questions do not match my
basic application. + Yes + No Required Question Agency City of Charlottesville Address P. O. Box 911 605 East Main Street Charlottesville, Virginia,
22902 Phone (434) 970-3490 Website http://www.charlottesville.gov/jobs
Keywords: City of Charlottesville, Charlottesville , Hiring Customer Service, Other , Charlottesville, Virginia
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