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Customer Service

Company: City of Charlottesville
Location: Charlottesville
Posted on: June 8, 2021

Job Description:

Customer Service Attendant I - Aquatics Center

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Customer Service Attendant I - Aquatics Center


$15.00 Hourly


Charlottesville, VA

Job Type



Parks and Recreation

Job Number




+ Description

+ Benefits

+ Questions

General Summary

This position performs responsible facility and/or front desk operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Work is performed at the Smith Aquatic and Fitness Center, Crow, Onesty and/or Washington Pools when needed during the outdoor swim season. Provides oversight and administration of programs, classes, events, and/or activities at Aquatic facilities that are comprised of diverse recreational features and amenities for all ages; performs related duties as required. Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty.

The hiring amount is $15.00 an hour. This is a part-time temporary position with no benefits.

NOTE: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment with candidates who are best qualified. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time.

Essential Responsibilities and Duties

+ Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;

+ Supervises and ensures safety of program areas, patrons and other staff as needed;

+ Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services and their benefits;

+ Performs cleaning and general maintenance;

+ Uses a variety of computer software programs;

+ Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers;

+ May be responsible for oversight of cash handling policy and procedures;

+ Assists with maintaining order by enforcing rules and regulations;

+ Assists with the implementation of programs, classes, events, and activities which may include the following duties:

+ Distributes, collects, inspects, and accounts for equipment;

+ Demonstrates proper use of equipment; observes and corrects technique;

+ Sets up and breaks down rooms/areas or activities;

+ May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;

+ May perform administrative tasks, completion of enrollment forms, tracking attendance;

+ Performs related tasks as required.

Education, Experience and Skills

Minimum Requirements:

+ Must be at least 18 years of age by employment start date;

+ Any combination of education and experience equivalent to a high school diploma;

+ Minimum of three (3) months of experience in a recreation or similar environment as a recreation/activity assistant OR as a cashier using a computer system;

+ Must be available to work varied shifts including weeknights, weekends and holidays.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Knowledge, Skills and Abilities: Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.

Physical Conditions & Work Contacts

Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.

There are no benefits for this position, as it is a temporary, substitute, seasonal or intern position, or the work schedule is less than 20 hours per week.


Will you be at least 18 years of age by employment start date?

+ Yes

+ No


Do you have any combination of education and experience equivalent to a high school diploma?

+ Yes

+ No


Do you have at least three (3) months of experience in a recreation or similar environment as a recreation/activity assistant, OR as a cashier using a computer system?

+ Yes

+ No


This position interacts with many customers every day. Please describe your experience with customer service and how your experience would make you successful as a Customer Service Attendant. If no experience, write 'none.'


To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but are not a substitute for the required information on the application. I understand that an attached resume will not be accepted in place of a completed employment application and that my qualifications must be stated on the employment application itself.

+ Yes

+ No


I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

+ Yes

+ No

Required Question


City of Charlottesville


P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902


(434) 970-3490


Keywords: City of Charlottesville, Charlottesville , Customer Service, Other , Charlottesville, Virginia

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