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Sr. Business Analyst - TM1 Platform

Location: Charlottesville
Posted on: June 8, 2021

Job Description:

Job Summary:

Awesome Job: Senior Strategy Analyst - Products & Services

Great Location: Charlottesville, New York, or Chicago


We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion delivering world class experiences - Fan First.


The Enterprise and Revenue team is responsible for all client facing applications that empower clients to build, manage, market and optimize the revenue of their events. These products and services are what our clients and employees interact with on a daily basis. These services include TM1, Core Services, Presence and Safetix as well as premium Marketing, LiveAnalytics, and Pricing.

Ticketmaster's TM1 Platform is the central hub for Ticketmaster's enterprise partners to access and manage information and functionality critical to an event's entire lifecycle. From the creation and marketing of a ticketed event to gaining actionable insights and facilitating day of show operations the TM1 experience is a major part of Ticketmaster clients' lives.


Reporting to the SVP of Enterprise Products, the Senior Analyst, Enterprise Products & Services role has responsibilities that inform strategy and operations to drive the Enterprise business forward.

As a member of the Enterprise team focused on driving the long-term growth strategy of the TM1 application, the senior analyst is responsible for supporting the team's strategic prioritization, presentation and planning. The role involves assessing high-impact initiatives that contribute to company objectives and putting in place measures to help implement and measure the results of such initiatives. The individual must be highly analytical, can view the business from a number of different levels, can interact effectively with all levels of management including C-level executives within the organization, and work with stakeholders to identify and implement new opportunities to grow the business. The individual will distill data and key metrics into insights that will help shape the future of the Enterprise products. There will be an opportunity to translate priorities into in-year deliverables and performance metrics.


  • Be a thought partner for the Enterprise group, particularly the TM1 application
  • Manage multiple initiatives at once and prioritize based on business needs and urgency
  • Execute consulting like projects as an individual - scope the project, carry out the analysis and make recommendations/decisions that are clearly communicated to executives
  • Support cross functional initiatives to drive actions as a result of business insights (the expectation is that you can not only analyze data, but also effectively communicate the underlying story and help see your recommendations through to execution)
  • Collaborate with internal / external partners to develop initiatives that drive growth


  • Bachelor's Degree in business or engineering or similar quantitative field
  • 3+ years of work experience, preferably experience in top-tier strategy consulting or investment bank; ecommerce/entertainment industry experience also preferred
  • Excellent communicator who is capable of motivating teams, collaborating with diverse groups across a large organization
  • Ability to simplify difficult problems into solvable tasks that can be acted upon
  • Comfortable learning and adapting to new concepts and using new tools
  • Assertive yet professional demeanor, persistence and willing to lead the way
  • Self-motivated, energetic, and driven with the ability to learn new skills that will enable you to grow with the role
  • Desire to help create a fun and productive culture, leveraging Ticketmaster's focus on sports and music, and mentor other team members
  • Extraordinary team player and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success
  • Skilled in Excel and comfortable with large data sets and modeling
  • Strong PowerPoint skills with design sensibility to clearly articulate complex data and insights


  • Business Driver: drives the business forward, delivering incremental revenue and profit
  • Project Owner: owns projects and need to coordinate across many parts of the organization to deliver, and presents outcomes to relevant Ticketmaster leaders
  • Results Driver: ensures the organization is delivering results by tracking performance across the organization, identifying areas of importance/risk, and driving accountability with top leaders
  • Alignment Driver: coordinates initiatives and projects across various leaders within the team across business, product, support and tech within Enterprise; and across lines of businesses
  • Sprinter and Marathon Runner: builds long-term, sustainable approaches to limit rework
  • Cross Functional Team Player: communicates across the entire team to lead greater individual successes.


Rock Solid Reliability - Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork - Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity - Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely


We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Keywords: LIVE NATION ENTERTAINMENT INC, Charlottesville , Sr. Business Analyst - TM1 Platform, Other , Charlottesville, Virginia

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