Hiring Customer Service Analyst

Company: TEKsystems
Location: Charlottesville
Posted on: June 9, 2021

Job Description:

Top Skills Details:Excellent Written/Verbal Communication (WPM, professional)Degree (IT, Business, Communications)Phone/Email Support experience in a professional settingEssential Functions: Respond to incoming oral and written requests accurately, thoroughly and within 1 business day. Duties include: Respond to requests regarding password reset / login help, exam registration confirmation, payment receipt and invoice requests, exam pricing, registration deadlines and basic requirements. Act as a brand ambassador in all client interactions by delivering approachable, insightful and premium customer service Actively strive for first contact resolution for each client Recognize cultural sensitivities and respond to each interaction with awareness of global diversity Record transactions and notes on customer records, and document client communications in Salesforce to provide knowledge cross-departmentally to enhance the customer experienceAdditional Skills & Qualifications:Oral and written communication, reliability, and professionalism are the most important keys to success in this role. Since email and phone interaction with customers is the primary function of this role, written speed and accuracy are extremely important. Customer service skills will be the primary determinant of someone's success in this role.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Associated topics: answer, call center, client service, customer, customer service, customer service representative, representative, service call, telephone, trouble resolution

Keywords: TEKsystems, Charlottesville , Hiring Customer Service Analyst, Other , Charlottesville, Virginia