Information Technology Specialist - President's Office
Company: University of Virginia
Posted on: June 9, 2021
The ExecTech Office at the University of Virginia invites
applications for a new Information Technology Specialist opening on
our team. The ExecTech team provides strategic technology service,
support, and solutions for the Office of the President and
approximately 43 other executive units at UVA. Currently servicing
and installing around 80% Windows & 20% Macintosh computers, we are
looking for an IT professional to join our team.
In delivering high-level technical support, the Information
Technology Specialist will be expected to bring best-in-class
customer service to every user we support. The incumbent will
proactively engage and promptly respond to requests for assistance
with computing hardware, software, and network interfaces.
Similarly, the Information Technology Specialist will provide
training and resources for clients based on articulated or
anticipated computing needs to ensure their office technologies run
as seamlessly as possible.
The IT Specialist will be primarily utilizing: Windows Server,
Microsoft Windows, Microsoft Office Suite, Microsoft System Center
Configuration Manager, Microsoft Deployment Tool, and other
Microsoft products while also employing Macintosh technologies. The
successful candidate will have expert knowledge in computing
technologies and a broad range of multi-user computer system
abilities including applications, system analysis methodology,
computer security procedures, installation of client computing
platforms, and be prepared to provide user training to improve
computer literacy and proficiency. The ideal candidate will be
skilled in Windows, have knowledge of Macintosh computers, have a
passion for customer service, and have significant experience
delivering computing solutions to high-level users.
- Support senior leaders, executives, and administrative units
within the President's Office in providing technical assistance at
the highest level.
- Deliver excellent customer service while building relationships
- Analyze and solve problems on complex computer applications and
- Effectively communicate to customers in a timely and
- Collaborate with central ITS to install and maintain network
resources for ExecTech departments.
- Keeps accurate written documentation of all installation,
operation, reconfiguration, and upgrade procedures necessary to
maintain operational status of individual workstations and
- Support policies and practice compliance, reporting all issues
to ExecTech Director.
- Maintain superior level of data accessibility and maintaining
security to data from varying networks, including world-wide
- Analyze current hardware and software systems and provide
recommendations as well as maintaining an accurate inventory.
- Position requires incumbent to work in multiple office
locations which may present various working conditions.
- Successfully manage workload both within the team and as an
- In addition to the above job responsibilities, other duties may
- A Bachelor's degree (or equivalent experience,) in Computer
Science, Computer Engineering or a related field and an additional
five years of experience providing technical support.
- Knowledge and experience with macOS.
- Knowledge and experience with Windows OS.
- A high degree of confidentiality and a valid driver's license;
the ability to drive to various customer locations around
Charlottesville, VA is required.
Anticipated Hiring Range: $60,000 - $65,000 depending on
Please apply through Workday, and search for "R0024905".
Complete an application online and attach a CV/resume. Internal
applicants must apply through their UVA Workday profile by
searching "Find Jobs" in the top search bar. This position will not
sponsor applicants for work visas. The University will perform
background checks on all new hires prior to employment. This
position will also require an Education Verification. (FSAKA).
Questions on the position or application process should be directed
to Lauren Jackson, IT Recruiter at firstname.lastname@example.org.
The University of Virginia, including the UVA Health System
which represents the UVA Medical Center, Schools of Medicine and
Nursing, UVA Physician's Group and the Claude Moore Health Sciences
Library, are fundamentally committed to the diversity of our
faculty and staff. We believe diversity is excellence expressing
itself through every person's perspectives and lived experiences.
We are equal opportunity and affirmative action employers. All
qualified applicants will receive consideration for employment
without regard to age, color, disability, gender identity or
expression, marital status, national or ethnic origin, political
affiliation, race, religion, sex (including pregnancy), sexual
orientation, veteran status, and family medical or genetic
Keywords: University of Virginia, Charlottesville , Information Technology Specialist - President's Office, Other , Charlottesville, Virginia
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