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Information Technology Specialist - President's Office

Company: University of Virginia
Location: Charlottesville
Posted on: June 9, 2021

Job Description:

The ExecTech Office at the University of Virginia invites applications for a new Information Technology Specialist opening on our team. The ExecTech team provides strategic technology service, support, and solutions for the Office of the President and approximately 43 other executive units at UVA. Currently servicing and installing around 80% Windows & 20% Macintosh computers, we are looking for an IT professional to join our team.

In delivering high-level technical support, the Information Technology Specialist will be expected to bring best-in-class customer service to every user we support. The incumbent will proactively engage and promptly respond to requests for assistance with computing hardware, software, and network interfaces. Similarly, the Information Technology Specialist will provide training and resources for clients based on articulated or anticipated computing needs to ensure their office technologies run as seamlessly as possible.

The IT Specialist will be primarily utilizing: Windows Server, Microsoft Windows, Microsoft Office Suite, Microsoft System Center Configuration Manager, Microsoft Deployment Tool, and other Microsoft products while also employing Macintosh technologies. The successful candidate will have expert knowledge in computing technologies and a broad range of multi-user computer system abilities including applications, system analysis methodology, computer security procedures, installation of client computing platforms, and be prepared to provide user training to improve computer literacy and proficiency. The ideal candidate will be skilled in Windows, have knowledge of Macintosh computers, have a passion for customer service, and have significant experience delivering computing solutions to high-level users.

Duties Include:

  • Support senior leaders, executives, and administrative units within the President's Office in providing technical assistance at the highest level.
  • Deliver excellent customer service while building relationships with clients.
  • Analyze and solve problems on complex computer applications and systems.
  • Effectively communicate to customers in a timely and professional manner.
  • Collaborate with central ITS to install and maintain network resources for ExecTech departments.
  • Keeps accurate written documentation of all installation, operation, reconfiguration, and upgrade procedures necessary to maintain operational status of individual workstations and networks.
  • Support policies and practice compliance, reporting all issues to ExecTech Director.
  • Maintain superior level of data accessibility and maintaining security to data from varying networks, including world-wide travelers.
  • Analyze current hardware and software systems and provide recommendations as well as maintaining an accurate inventory.
  • Position requires incumbent to work in multiple office locations which may present various working conditions.
  • Successfully manage workload both within the team and as an individual.
  • In addition to the above job responsibilities, other duties may be assigned.

Requirements Include:

  • A Bachelor's degree (or equivalent experience,) in Computer Science, Computer Engineering or a related field and an additional five years of experience providing technical support.
  • Knowledge and experience with macOS.
  • Knowledge and experience with Windows OS.
  • A high degree of confidentiality and a valid driver's license; the ability to drive to various customer locations around Charlottesville, VA is required.

Anticipated Hiring Range: $60,000 - $65,000 depending on experience.

Please apply through Workday, and search for "R0024905". Complete an application online and attach a CV/resume. Internal applicants must apply through their UVA Workday profile by searching "Find Jobs" in the top search bar. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. This position will also require an Education Verification. (FSAKA). Questions on the position or application process should be directed to Lauren Jackson, IT Recruiter at lj9bu@virginia.edu.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Keywords: University of Virginia, Charlottesville , Information Technology Specialist - President's Office, Other , Charlottesville, Virginia

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