Customer Retention Advisor

Company: Panjiva
Location: Charlottesville
Posted on: November 12, 2021

Job Description:

The Role: Customer Retention Advisor Grade (relevant for internal applicants only): 10 The Location: Charlottesville, VA; Washington, DC The Team: The Commercial Pricing team is a dynamic global team of self-motivated and driven professionals with a client-first mindset. We value partnership, enthusiasm, and determination which are all crucial to be successful within our organization. The Impact: This role is at the heart of driving revenue within the wider Market Intelligence Commercial organization. As a Customer Retention Advisor, you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals. What's in it for you: * Working with a broad range of internal stakeholder teams and external clients, while working alongside a global group of ambitious team members * Professional and personal growth while supporting an evolving, dynamic team * Exposure to senior management Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $61,500 to $127,700. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires. Responsibilities: * Enable the process by which S&P Global Market Intelligence retains and grows its book of business * Develop knowledge and expertise related to our company, clients, products, processes, strategies and systems to enable maximum effectiveness in role * Serve as a strategic partner & retention champion to frontline account teams using the Customer Retention model as a foundation for all retention efforts * Monitor market and account trends and key challenges facing frontline teams, escalating internally and shifting deal strategy accordingly * Effectively facilitate renewals, serving as project manager?of all aspects of the renewal process, liaising with stakeholder teams and resolving client?requests and/or?issues in a timely manner * Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern * Leverage resources to advise frontline teams on pricing, packaging and retention strategies, as well as up-sell/cross-sell opportunities * Lead efforts?in building key client presentations and proposals alongside stakeholder teams * Ensure maximum price realization and efficiency in renewal outcomes through proactive strategic planning * Understand, navigate, and?leverage Salesforce?to facilitate all aspects of renewals What We're Looking For: The ideal candidate for this role is a?high-performing individual, able to see the big picture without overlooking the details and?who will?bring their excitement and passion to the team. You should be able to thrive in an environment of multiple priorities and deadlines, complex?deals?and unexpected challenges. Basic Qualifications: * A minimum of a?Bachelor's?degree in Business,?Communications,?Finance, Marketing, Computer Sciences and/or Economics * 4+ years of professional experience in SaaS-related business * Professional experience in the financial services industry * Proven track record and expertise in pricing, packaging, and renewal strategy * Client-facing,?retention,?and?negotiation experience * Prior Sales or sales support background is preferred * Prior experience with Salesforce.com is desired Additional Qualifications: * Ability to analyze and discuss complex issues and identify possible solution(s) * High proficiency effectively managing challenging situations (i.e. objection handling, overcoming gatekeepers, etc.) * Ability to skillfully prioritize and manage projects and issues * Strong analytical, problem-solving, critical-thinking, and decision-making capabilities with sound judgement * Ability to engage and drive trust with internal teams to foster collaborative partnerships * Commitment to integrity and excellence with a client-first mindset * Ability to work with a variety of personalities while maintaining a calm, professional, friendly demeanor to achieve customer retention targets * Possess excellent leadership, communication, prioritization, and organizational skills * Attention to detail, self-motivation, positive mindset, excellent work ethic * Team player with the ability to multitask and work in a fast-paced environment * Ability to work independently and with minimum supervision * Excellent, comprehensive communication skills, both verbal and written, with the ability to engage with stakeholders at all levels of the business, internally and externally * Strong MS office (Word, Excel, PowerPoint) skills This role is limited to persons with indefinite right to work in the United States. About Company Statement: S&P Global Market Intelligence At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence. EOE Statement: S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:?EEO.Compliance@spglobal.com?and your request will be forwarded to the appropriate person. The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf?describes discrimination protections under federal law. 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Keywords: Panjiva, Charlottesville , Customer Retention Advisor, Other , Charlottesville, Virginia