Maitre D'
Company: Keswick Hall
Location: Charlottesville
Posted on: June 18, 2022
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Job Description:
Overview:The Maitre D's responsibility is to create a strong
sense of arrival in the restaurant.Responsibilities:Duties include
but are not limited to:Sincerely greet and interact with
guests.Greet and seat guests while coordinating guest reservations
and responding to inquiries in an efficient, courteous and
professional manner to achieve maximum customer
satisfaction.Confirm reservations prior to dining.Maximize seating
and show ownership of the reservation process.Create a warm,
friendly, relaxed atmosphere for the enjoyment of our guests.Assign
tables and write server checks before service starts and seat
tables in a way that makes for a smooth service.Be equally gracious
with staff and guests.Maintain a clean, neat, professional
appearance always in accordance with established dress
codes.Maintain a station chart and cover count for the restaurant
while recognizing the maximum workload capacity of each
server.Effectively handle complaints and communicate them through
the proper channels.Work with a "sense of urgency" including
flipping tables and assisting servers.Maintain the facility and
services at the highest quality level for the enjoyment of the
guests.Serve as a liaison between the kitchen and floor staff in
order to accommodate queries, complaints, and special occasion
arrangements.Perform other duties as
assigned.Qualifications:Minimum of a high school diploma (or
equivalent) and 2-4 years of experience in volume restaurants.
However, a combination of experience and/or education will be taken
into consideration.Knowledge of the Hotel and its outlets as well
as general information about the entire property and the local
area.Excellent problem-solving skills. High degree of analytical
abilities.Strong attention to detail.Proven record of building
strong relationships with team members, patrons and managers.Eye
for detail and creativity.Solid communication skills.Strong
customer service skills.Strong interpersonal and team player skill.
Outstanding communication and presentation skills.TIPS
CertificationCertified in CPR, First Aid AEDMust be able to go up
and down staircase as well as stoop and bend.Must be able to lift
up to 25 pounds.At this time, Keswick will not sponsor a new
applicant for employment authorization for this position.Keswick
offers an opportunity to grow and develop your career in an
environment that provides a fulfilling workplace for employees,
creates an environment for continuous learning, and embraces the
ideas and diversity of others.In addition, we offer a robust
benefits package including health, dental, vision, life and
disability; a competitive PTO offering, as well as 401(k).
Keywords: Keswick Hall, Charlottesville , Maitre D', Other , Charlottesville, Virginia
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