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Maitre D'

Company: Keswick Hall
Location: Charlottesville
Posted on: June 18, 2022

Job Description:

Overview:The Maitre D's responsibility is to create a strong sense of arrival in the restaurant.Responsibilities:Duties include but are not limited to:Sincerely greet and interact with guests.Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction.Confirm reservations prior to dining.Maximize seating and show ownership of the reservation process.Create a warm, friendly, relaxed atmosphere for the enjoyment of our guests.Assign tables and write server checks before service starts and seat tables in a way that makes for a smooth service.Be equally gracious with staff and guests.Maintain a clean, neat, professional appearance always in accordance with established dress codes.Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server.Effectively handle complaints and communicate them through the proper channels.Work with a "sense of urgency" including flipping tables and assisting servers.Maintain the facility and services at the highest quality level for the enjoyment of the guests.Serve as a liaison between the kitchen and floor staff in order to accommodate queries, complaints, and special occasion arrangements.Perform other duties as assigned.Qualifications:Minimum of a high school diploma (or equivalent) and 2-4 years of experience in volume restaurants. However, a combination of experience and/or education will be taken into consideration.Knowledge of the Hotel and its outlets as well as general information about the entire property and the local area.Excellent problem-solving skills. High degree of analytical abilities.Strong attention to detail.Proven record of building strong relationships with team members, patrons and managers.Eye for detail and creativity.Solid communication skills.Strong customer service skills.Strong interpersonal and team player skill. Outstanding communication and presentation skills.TIPS CertificationCertified in CPR, First Aid AEDMust be able to go up and down staircase as well as stoop and bend.Must be able to lift up to 25 pounds.At this time, Keswick will not sponsor a new applicant for employment authorization for this position.Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Keywords: Keswick Hall, Charlottesville , Maitre D', Other , Charlottesville, Virginia

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