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Supervisor, IT Desktop Support

Company: University of Virginia
Location: Charlottesville
Posted on: August 3, 2022

Job Description:

Responsible for supervising departmental desktop IT operations. Core responsibilities include oversight of PC technicians engaged in configuring and deploying desktop systems, upgrades and moves of desktop systems, purchase of IT equipment, and associated equipment maintenance. These operations need to be in accordance with defined HIT service levels. This role will work with the PC Support Manager and Director of Desktop services to plan, implement, and initiate defined goals and programs in support of desktop IT at UVaHealth. The desktop computer IT environment includes all PCs, laptops, tablets, printers, peripherals as well as Windows and Mac, and mobile operating systems and related software and systems.+ Provides supervision of desktop IT support technicians+ Provides for and ensures the training and development of staff members in the effort of maintaining and enhancing knowledge of the HIT desktop environment+ Maintains service levels, standards, and policies & procedures pertinent to HIT Desktop Services+ Responsible and accountable for meeting external and/or internal customer needs.+ Provides planning and coordination for desktop IT projects, in conjunction with direction for the PC Support manager and Desktop Services Director.+ Serves as escalation point for desktop computing issues for areas under span of control+ Ensures that ITSM & Remedy systems are utilized and updated properly for work performed as well as maintenance of IT asset inventory+ Reviews monthly ticket and service request reports, identifying process improvements.+ In addition to the above job responsibilities, other duties may be assigned.**This position will operate at the Haymarket location**Position Compensation Range: $77,937.60 - $124,696.00 AnnualMINIMUM REQUIREMENTSEducation: High School diploma or GED required, Bachelor's degree preferredExperience: 5 years' experience in related area required.Licensure: May require a valid Virginia Driver's License(VADL).PHYSICAL DEMANDS**J** ob requires sitting for prolonged periods, frequently bending/stooping, climbing (ladder, steps), reaching (overhead, extensive, repetitive) and driving. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. May be exposed to vibrations, humidity, cold, noise and dust.**COVID Vaccination Requirement and Guidelines**Please visit the UVA COVID-19 Job Requirements and Guidelines ( webpage prior to applying for current information regarding vaccination requirements?and?guidelines for employment at UVA._The University of Virginia, i_ _ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library,_ _are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information._The University of Virginia is an iconic public institution of higher education, boasting nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center, and proud history as a renowned research university.In January of 1819, the Commonwealth of Virginia's General Assembly chartered what would become the University of Virginia. Entering our third century, the University has served Virginia, the nation, and the world by: educating responsible citizen-leaders; advancing, preserving, and disseminating knowledge; and providing world-class patient care. These responsibilities are enduring and continue to inspire our efforts.The UVA Health System is renowned for providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat diseases. The UVA Medical Center and Physicians Group, School of Medicine, and School of Nursing are recognized for their excellence in patient care, education, and research.At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers an array of other benefits and services to support faculty, staff, and UVA Health team members with their personal and family needs.We are committed to a policy of equal opportunity for _all persons_ and welcome diversity in all forms. For more information on the University of Virginia and the surrounding area, visit our Why UVA ( and Why Charlottesville ( webpages

Keywords: University of Virginia, Charlottesville , Supervisor, IT Desktop Support, Other , Charlottesville, Virginia

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