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Server

Company: Oakhurst Inn
Location: Charlottesville
Posted on: September 22, 2022

Job Description:

The restaurant server is to interact with all guest and ensure they have a great experience when dining at the Inn. The server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Qualifications:

  • One year of prior food and beverage experience preferred
  • Prior guest relations training
  • Knowledge of proper food handling
  • Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
  • Strong written/verbal communications skills
  • Positive upbeat attitude/personality
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
  • Punctuality and reliable attendance are required
  • Proper food safety training and certification as described by law
  • Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

    Physical Demands:
    • Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
    • Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

      Primary Principal Responsibilities:
      • Greet all customers warmly and with appropriate greetings
      • Adhere to grooming and appearance standards
      • Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
      • Take guest food and beverage orders accurately
      • Knowledge of current menu choices, specialties and menu deviations
      • Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
      • Ensuring a memorable dining experience
      • Properly open and pour wine tableside
      • Accurately record revenue and accept cash, credit card, room charges and direct billing payments
      • Maintain confidentiality of proprietary information and protect company assets
      • Perform basic cleaning tasks as needed or directed by supervisor
      • Filling as need for absent team members
      • Assist with special events if needed
      • Assist customers with disabilities
      • Thank guest with genuine appreciation
      • Answer telephone using appropriate etiquette
      • Develop and maintain positive working relationship with co-workers and others
      • Comply with quality assurance expectations and standards

        Secondary Responsibilities:
        • Bus tables and assist with processing dirty dishes if necessary
        • Assist kitchen with prep work or plating if necessary
        • Clean all front of the house areas including windows, light fixtures and entrance as assigned
        • Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

Keywords: Oakhurst Inn, Charlottesville , Server, Other , Charlottesville, Virginia

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