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District Support Specialist

Company: Rentokil Initial
Location: Charlottesville
Posted on: November 22, 2022

Job Description:

District Support Specialist Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? SOLitude Lake Management - a proud member of the Rentokil family of companies - provides aquatic management services to lakes, ponds, reservoirs, and wetlands. SOLitude offers a wide variety of services including fishery programs, algae and aquatic weed control, mechanical harvesting/hydro-raking, installation/maintenance of fountains and aeration systems, and water quality testing. Responsibilities What do our District Support Specialists do? The District Administrative Assistant's primary focus is to work closely with the District Manager and Customer Experience Manager to support general operations, perform required administrative duties, assist with account management and function as a liaison for questions, information requests, concerns or other inquiries from internal and external customers in order to provide the highest level customer experience possible. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. General Operations:60% Assist District Manager with account management. Client and/or regulatory notifications, as required. Prepare service quotes prepared by field technicians. Handle purchase requisition requests. Update Navision with any repair or maintenance items indicated by the serving technician. Request authorization for equipment repairs/returns to vendor as needed. Organize retrieval of incoming shipments and prepare items for outgoing shipment. Assist with customer reports using the proper SOLitude template. Process customer credit card payments. Maintain the filing system containing a hard copy of customer contracts/documents. Customer Support:20% Answer phone calls and assist customers with their requests and inquiries. Promptly respond to voicemail messages and emails. Respond to and direct customer requests for service. Respond to customer requests that come in when Service Notifications are sent Client Data Management:10% Research/Update customer account information (type of services, payment history, date of service, contact information, etc.) in Navision and SalesForce upon request. Enter Sales "Leads" for potential new clients and existing clients in SalesForce, as needed to support Customer Service. Create Sales Orders or Sales Quotes in Navision for customers phoning in orders, as needed to support Customer Service. General Office: 10% Order/Purchase office supplies as needed. Periodically check the perimeter of the building and report any issues. Help to handle any alarm, phone, or computer issues. Update and maintain the internal customer and office directory What do you need? A minimum High School Diploma or G.E.D. Bachelor's Degree preferred A minimum of 2 years related experience preferred Hands-on experience with ERP andor CRM software - preferred Proficient with Excel and MS Office - preferred Excellent organizational and multitasking skills Team player with a high level of dedication Ability to work under strict deadlines Must pass pre-employment background screen Must possess a valid driver's license and pass motor vehicle record search Qualifications Why Choose Rentokil? A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives. Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? Want to hear Colleague feedback on what it's like to be on our team? Check out our parent company, Rentokil North America, on Glassdoor! Glassdoor - Rentokil North America Rentokil North America is a Drug-Free Workplace Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability. Link to Federal employment poster: English Version - Revised November 2009 Spanish Version - Revised November 2009 Pay Transparency Nondiscrimination Provision English (Formatted) English (Unformatted) Spanish

Keywords: Rentokil Initial, Charlottesville , District Support Specialist, Other , Charlottesville, Virginia

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