Key member of team that implements quality controls for tour
delivery to ensure quality customer experiences. Will assist in
coordination of tour details involving sales & production teams and
ensures all deadlines between departments are met.
Assists Sales and Account Management teams with itinerary, format
and/or date changes, consolidations, tour customizations, general
destination/product information and special requests by using
knowledge of destinations and/or communicating with Operations
teams. Answers pricing and itinerary questions to help maximize
sales, while ensuring a high margin level and maintaining the
highest possible tour quality.
Acts as liaison between Production and Sales teams, ensuring that
internal business rules and product standards are upheld. Uses
knowledge of products and systems to assist in improvements to
operational efficiency and tour itineraries. Participates in the
development and implementation of new internal processes, rules and
procedures based on the needs of the business.
Manages information in all internal systems. Assists with the
maintenance of departmental databases using internal systems.
Works individually and collaboratively with other team members to
complete projects, provide status updates or reports for manager
and/or other teams as appropriate.
Provides support on other projects and tasks as requested by
department management. May be assigned responsibilities related to
group management, pricing, or business analysis.
Standard Department Member Responsibilities:
Maintain knowledge of company policies and procedures so as to
serve as an effective staff member.
Support company policies and management decisions with a sense of
urgency and professionalism.
Foster communication within the department, with other departments,
and with management.
Seek out and participate in internal and external programs that
facilitate personal and professional growth.
Identify and discuss personal and professional growth goals with
Team Leader or other management.
Write performance appraisals on an annual basis to be reviewed with
Attend and contribute to team meetings (Program Management/Product
Develop and maintain a culture of teamwork, positive communication,
and fulfilling the WorldStrides mission.
Charlottesville, VA - Headquarters
Ability to communicate clearly and effectively with internal staff
Comfortable working in fast paced environment both independently
and in collaborative team setting.
Close attention to detail. Extremely organized.
Ability to maintain flexibility to changing needs of business
including keeping cool under pressure, ability to multi task and
adjust priorities as needed.
Ability to problem-solve and make business decisions
Capable of adhering to strict deadlines, and able to communicate
urgency and inspire others to stay on track with any given
deadline, project, or common goal
Concern for how decisions impact customer experience and the bottom
General understanding of the student travel industry and/or the
WorldStrides business model
Knowledge of WorldStrides destinations, with some travel experience
Skilled in Microsoft Office (Word, Excel, Outlook, Powerpoint)
Knowledge of CRM and Salesforce useful, but not required.
Some travel to other WorldStrides offices or WorldStrides supported
destinations may be required; no more than once or twice per