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Program Coordinator-K12 Domestic

Company: WorldStrides
Location: Charlottesville
Posted on: January 23, 2023

Job Description:


Work from home may be an option on occasion. Must be able to work in Charlottesville office as needed. This is subject to change
Position Summary:
The Program Coordinator is responsible for the management of tour details between Sales and Product Delivery teams for the K12 Domestic lines of business. The role involves direct communication with internal staff and management and requires a close attention to detail and an ability to make business decisions confidently. The Program Coordinator is responsible for understanding sales and operational guidelines in order to ensure a balance in meeting suppliers' requirements, delivering quality tours, and meeting the expectations of the client.
Program Coordinator Responsibilities:


Key member of team that implements quality controls for tour delivery to ensure quality customer experiences. Will assist in coordination of tour details involving sales & production teams and ensures all deadlines between departments are met.
Assists Sales and Account Management teams with itinerary, format and/or date changes, consolidations, tour customizations, general destination/product information and special requests by using knowledge of destinations and/or communicating with Operations teams. Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries. Participates in the development and implementation of new internal processes, rules and procedures based on the needs of the business.
Manages information in all internal systems. Assists with the maintenance of departmental databases using internal systems.
Works individually and collaboratively with other team members to complete projects, provide status updates or reports for manager and/or other teams as appropriate.
Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis.


Standard Department Member Responsibilities:

Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
Support company policies and management decisions with a sense of urgency and professionalism.
Foster communication within the department, with other departments, and with management.
Seek out and participate in internal and external programs that facilitate personal and professional growth.
Identify and discuss personal and professional growth goals with Team Leader or other management.
Write performance appraisals on an annual basis to be reviewed with Team Leader.
Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

Charlottesville, VA - Headquarters
Requirements

Ability to communicate clearly and effectively with internal staff and management
Comfortable working in fast paced environment both independently and in collaborative team setting.
Close attention to detail. Extremely organized.
Ability to maintain flexibility to changing needs of business including keeping cool under pressure, ability to multi task and adjust priorities as needed.
Ability to problem-solve and make business decisions confidently
Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal
Concern for how decisions impact customer experience and the bottom line
General understanding of the student travel industry and/or the WorldStrides business model
Knowledge of WorldStrides destinations, with some travel experience preferred
Skilled in Microsoft Office (Word, Excel, Outlook, Powerpoint)
Knowledge of CRM and Salesforce useful, but not required.

Travel Requirements:
Some travel to other WorldStrides offices or WorldStrides supported destinations may be required; no more than once or twice per year

Not Eligible

Keywords: WorldStrides, Charlottesville , Program Coordinator-K12 Domestic, Other , Charlottesville, Virginia

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