Customer Support Specialist
Company: Work With Your Handz
Posted on: September 14, 2023
Join Our Legacy: Become a Customer Service Representative!
Embrace a rewarding role with us, a fourth-generation
family-operated business, where we don't see you as just another
employee, but as part of our enduring family legacy. Located at the
heart of Baltimore, we've been the go-to service provider for
countless local families, and now, we're inviting you to become a
part of our story. Your Role: Customer Service Representative
Facilitate service appointments, staying connected with our valued
customers. Turn inbound calls into secured service appointments,
ensuring utmost customer satisfaction. Place proactive outbound
calls to both new and loyal customers to secure additional
appointments. Resolve any customer concerns promptly and with a
positive resolution. Engage with customers using genuine and
persuasive call scripts. Handle multiple phone lines, assist with
inquiries, schedule appointments, and carry out other essential
clerical tasks. Consistently update and maintain our customer
database with thorough and accurate details. Stay coordinated with
the dispatch team and report to your manager. Schedule: Monday
Friday 7am 4pm What Sets Us Apart: Stability: Thrive in the robust
foundation of a fourth-generation family-led business. Value:
Experience genuine appreciation, far from the impersonal corporate
grind. Perks: From take-home vehicles, power tools, exciting
monthly contests, to bonus opportunities and more! Personal Growth:
Unlock your potential with growth and advancement opportunities.
Team Spirit: Engage in fun company events like team-building
exercises, cookouts, paintball, and much more. Rewards: Spin our
prize wheel in monthly meetings and join us in festive holiday
parties. Growth: Opportunities for advancement. Comprehensive
Benefits: 100% Employer-Paid Health Insurance Varied Bonuses:
Incentive, monthly, and revenue-driven. 401k with up to a 3%
company match. Seven paid holidays and PTO. Continuous in-house and
external training sessions. Take-home vehicles and uniforms.
Competitive hourly wage: $15/hour plus bonuses! Who We're Looking
For: Prior experience in Home Services' customer service is
beneficial. Sales knowledge is an added advantage. Adeptness in
computer use; efficient typing skills and proficiency with phone
systems. Tech savvy with the ability to learn new computer software
systems. Empathetic, with the innate ability to resonate with
others. Reliability, reliable transportation, and a strong sense of
commitment. Stellar verbal and written communication capabilities.
A strong positive attitude. A knack for multitasking and navigating
complex situations with grace. Come, be a part of a business that
cherishes its legacy, values its employees, and promises growth. We
look forward to welcoming you to our family.
Keywords: Work With Your Handz, Charlottesville , Customer Support Specialist, Other , Howardsville, Virginia
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