Garden Center Nursery Associate (Part-Time)
Company: Southern States Cooperative.
Posted on: June 14, 2019
Provides friendly and efficient customer service to Southern States
Cooperative, Inc. (SSC) retail store patrons shopping in the plant
nursery. Relies on knowledge and expertise to assist customers with
plant selection and to properly care for and maintain healthy plant
material. Provides recommendations for additional products,
services and/or equipment to meet overall project needs. Maintains
plant nursery to ensure effective merchandising and a safe and
welcoming shopping environment.
Essential Job Functions - complexity of essential job functions
increases with grade level
- Maintain the health and overall appearance plant material to
minimize inventory loss and damage. Perform deadheading, pruning,
regular watering, movement and rotation of plants in optimum
sun/shade locations. Communicate regularly with facility leadership
regarding issues of plant health including markdown items.
- Accept delivery of plants to the nursery. Verify plants to
shipment documents and inspect plants for damage. Unload plants by
hand using proper lifting techniques and/or equipment. Request
assistance from team members as necessary when unloading large
shrubs and trees.
- Effectively merchandise plants in the nursery. Organize plants to
optimize space and customer access. Regularly move and rearrange
plants to accommodate new shipments. Ensure locations provide
proper sunlight and watering based on plant type. Cross-stage plant
merchandise with companion products including containers,
fertilizer, soil, tools and other plants.
- Proactively greet customers in a welcoming and professional
manner. Utilize customer-focused interpersonal skills including
smiling, making eye contact, meeting them in aisle when possible,
helping lift products as necessary, providing appropriate attention
including when assisting more than one patron at time,
acknowledging they will be assisted soon if waiting, and thanking
each one for their business.
- Discuss plant merchandise needs with customers. Assist customers
with quickly locating items in the plant nursery. Rely on knowledge
and expertise of a wide variety of plant material, local growing
conditions, plant pests and diseases, general care and planting
techniques to help with selection and offer recommendations for
maximum growing success.
- Seek information to understand the full scope of customers'
projects. Assess whether companion products or additional equipment
and services may be useful. Provide assistance with overall
landscape design ideas. Make genuinely helpful recommendations and
identify opportunities to sell additional merchandise or
- Partner with facility team members to plan and conduct seminars
and 'How To' meetings for customers. Lead discussion on various
topics, including: plant varieties and care, promotional product
usage, local growing conditions, and other related subjects.
Demonstrate techniques and communicate step-by-step procedures.
Utilize effective presentation skills for both large and small
- Update signage, pricing and merchandise labeling to ensure a neat
and professional presentation according to facility procedures.
- Proactively identify opportunities to assist store patrons and
facilitate efficient service. Assess the need for loading
assistance, resolve customer pricing and merchandise inquiries,
ensure merchandise is accessible to customers and offer assistance
as needed. Handle general and many complex customer issues with
skill and diplomacy. Escalate more complex issues to store
leadership for assistance.
- Answer incoming telephone calls in a professional and courteous
manner. Communicate information regarding order status, product
availability, current sales, promotions and store events. Contact
customers regarding their orders, and arrange for pick-up or
- Monitor entrances and exits in an effort to promote store
security and to minimize merchandise loss. Request receipt or proof
of payment in keeping with facility procedures. Escalate potential
security concerns to store leadership.
- Perform daily housekeeping duties according to facility
procedures to ensure a neat, clean and welcoming shopping
- May provide assistance with a variety of other functions to
support the team, including storefront and/or warehouse inventory,
loading customer vehicles, facility housekeeping and maintenance,
cashiering and customer support. Functions and frequency will vary
- Perform work safely as to not cause harm to yourself, customers,
co-workers, equipment, or inventory. Utilize Personal Protective
Equipment (PPE) as required. Operate all equipment according to SSC
policy and government regulations. Comply with OSHA regulations,
Southern States Environmental Health and Safety (EHS) standards,
work rules and policies.
- Perform all other job functions as assigned..
Southern States Cooperative, Inc., is an Equal Employment
Opportunity/Affirmative Action Employer and does not discriminate
against individuals based on their race, color, religion or belief,
national or ethnic origin, sex (including pregnancy), age,
disability, sexual orientation, gender identity, veteran status,
family medical history or genetic information, or any other status
protected by federal, state or local laws, or regulations.
Keywords: Southern States Cooperative., Charlottesville , Garden Center Nursery Associate (Part-Time), Other , Charlottesville, Virginia
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