Entry Level Support Analyst

Company: TEKsystems, Inc
Location: Charlottesville
Posted on: January 17, 2020

Job Description:

Job Description: The Global Contact Center is often the first point of contact that our global candidates and members interact with when interfacing with the organization. It requires independent thinking, good judgment and decision making, consistent delivery of premium customer service, organizational skills, and a strong commitment to teamwork. Enhancing relationships with our existing and potential clients, by using critical thinking and questioning skills to determine their needs is required. This position is responsible for contributing to and supporting the management of specialized client transactions in a responsive manner over written forms of communication, resulting in a high degree of client satisfaction. This position is responsible for addressing client issues, including but not limited to, password reset / login help, CFA exam registration confirmation, payment receipt and invoice requests, exam pricing, registration deadlines and basic requirements. Accountability to self and partnering with peers are key assets for this position. Agility is a must. The position will be headquartered in Charlottesville, VA and will report to the Manager, Global Contact Center. ESSENTIAL FUNCTIONS: Respond to incoming oral and written requests accurately, thoroughly and within 1 business day. Duties include: Respond to requests regarding password reset / login help, CFA exam registration confirmation, payment receipt and invoice requests, exam pricing, registration deadlines and basic requirements. Act as a brand ambassador in all client interactions by delivering approachable, insightful and premium customer service Actively strive for first contact resolution for each client Recognize cultural sensitivities and respond to each interaction with awareness of global diversity Record transactions and notes on customer records, and document client communications in Siebel to provide knowledge cross-departmentally to enhance the customer experience The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Charlottesville , Entry Level Support Analyst, Professions , Charlottesville, Virginia