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Help Desk Technician

Company: Robert Half
Location: Charlottesville
Posted on: March 22, 2020

Job Description:

Description We are looking for a competent IT Help Desk Technician, under the general supervision of the IT Help Desk Supervisor. The IT Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explains its solution. You must be customer-oriented and patient to deal with internal customers. The goal is to create value for internal customers that will help resolve issues quickly. Responsibilities Serve as the first point of contact for internal customers seeking technical assistance over the phone, email or text. Ensure that request for assistance from users are properly logged, assigned and responded in a timely manner. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by internal customers. Understand and have expertise dealing with TCPIP problems. Ensure adherence to escalation procedures and responds to escalated, complex and high user calls in a timely basis. Walk the internal customer through the problem-solving process. Undertake site visits to resolve persistent or high impact problems. Have understanding of network issues related to end user problems. Direct unresolved issues to the next level of support personnel. If qualified and interested, Please send your resume to Requirements Proven experience as a help desk technician Tech savvy with working knowledge of office automation products, databases and remote troubleshooting. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve technical issues. Excellent communication skills. Customer-oriented and cool-tempered. BSBS in IT, Computer Science or relevant field. 2 years or more recent and significant experience working in a Help Desk, firstline support environment. Proficient in MS Window 2003 - 2007, MS Exchange and Office 365 portal, MS Office, MS Window Server 2000200520032007, electronic email, web browsing, and helpdesk software. For immediate consideration please forward your resume to Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Charlottesville , Help Desk Technician, Professions , Charlottesville, Virginia

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