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Desktop Support Technician

Company: GD Information Technology
Location: Charlottesville
Posted on: January 10, 2022

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:No Suitability RequiredPublic Trust/Other Required:Job Family:Field EngineeringJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. At GDIT, people are our differentiator. As a Desktop Support Technician supporting GDCHQ, you will be trusted to provide executive "white glove" concierge support. This role will be in Charlottesville, VA. In this role, a typical day will include the responsibilities below:Provide new services and troubleshooting and restoring existing servicesPerform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions.Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.Construct, install, and test customized configurations based on various platforms and operating systems.Where required, administer and resolve issues with associated end-user workstation network software products.Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.Ensure that desktop connection, i.e. network jacks are in proper working order.Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.If necessary, liaise with vendor and third-party support vendors.Required Experience:Associate's Degree or equivalent experience and 5+ years of experienceIn depth knowledge and troubleshooting experience with Windows 10 client hardware and software, and Apple mobile devicesHardware troubleshooting experience.Working technical knowledge of current protocols, operating systems, and standards.Ability to operate tools, components, and peripheral accessories.Able to read and understand technical manuals, procedural documentation and guides.MUST BE US CITIZEN PER PROGRAM REQUIREMENTSDesired ExperienceStrong customer service orientation.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Good written and interpersonal communication skills.Ability to conduct research into PC and software issues and products as required.Ability to present ideas in business-friendly and user-friendly language.Highly self-motivated and directed.Keen attention to detail.Team-oriented and skilled in working within a collaborative environment.WHAT GDIT CAN OFFER YOU: Full-flex work week 401K with company match Internal mobility team dedicated to helping you own your career Collaborative teams of highly motivated critical thinkers and innovators Ability to make a real impact on the world around you Not sure this job's the one for you? Check out our other openings at Do you have a friend or colleague this posting describes? Let them know about the opportunity by clicking "Share." GDIT CAREERS Opportunity Owned Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:Some Telecommuting AllowedWork Location:USA VA CharlottesvilleAdditional Work Locations:COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: GD Information Technology, Charlottesville , Desktop Support Technician, Professions , Charlottesville, Virginia

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