Cloud Intake Analyst
Company: VETERANS ENGINEERING INC
Location: Derwood
Posted on: May 2, 2024
Job Description:
Salary $65000.00 per year Cloud Intake Analyst: Your Gateway to
a Seamless Cloud Journey Are you passionate about exceptional
customer service and cloud technology? Do you thrive in a
fast-paced environment where you can make a real difference for our
government clients? If so, then this Intake Analyst role at
Veteran's Engineering is the perfect opportunity for you! In this
role, you'll be the champion for our clients embarking on their
cloud migration journeys. You'll lead a dedicated Intake Team,
ensuring a smooth and efficient onboarding process for each
project. Your focus will be on:
- Unparalleled Customer Service: You'll be the first point of
contact for our clients, providing clear guidance and exceptional
support throughout the cloud deployment lifecycle. Your ability to
actively listen, address concerns promptly, and maintain open
communication will be paramount.
- Streamlined Intake Process: You'll lead your team in
efficiently collecting and analyzing key project information. This
includes guiding new project teams through the onboarding process,
scheduling regular working sessions, and ensuring all required
documentation is established.
- Clear Communication and Collaboration: You'll be the bridge
between our clients, project teams, and internal resources. Your
exceptional communication skills will be essential for fostering
collaboration, maintaining transparency, and ensuring everyone is
aligned on project goals.
- Process Improvement: You'll be a continuous learner, actively
seeking ways to refine and improve our intake processes. Your
insights will be invaluable in creating a more efficient and
client-centric cloud onboarding experience. Here's a glimpse into
your daily routine.
- Guiding New Clients: Onboard new project teams, explain the
cloud deployment process, and establish clear expectations.
- Data Collection and Analysis: Lead your team in gathering
essential project data, including application metadata and key
system details.
- Communication Hub: Maintain consistent communication with
clients and project teams, ensuring everyone stays informed and on
track.
- Progress Tracking and Reporting: Utilize document management
and tracking systems to maintain accurate project records and
provide regular status updates.
- Escalation Management: Identify and address any potential
roadblocks and escalate critical issues to leadership when
necessary.
- Transition to Operations: Successfully hand off projects to the
cloud operations team for ongoing management. Beyond your core
responsibilities, you'll also have the opportunity to:
- Collaborate with other departments to ensure smooth resource
allocation for incoming projects.
- Participate in defining and refining workflows and processes to
optimize cloud services delivery.
- Lead or contribute to ongoing documentation improvements. We're
looking for a superstar who possesses the following:?
- 3+ years of experience in cloud-based IT or a related
field.?
- A passion for client service and the ability to build strong
relationships.?
- Exceptional communication skills (written and verbal), with a
focus on active listening and clear communication.?
- Leadership qualities to inspire and guide your team while
fostering a collaborative environment.?
- A strong analytical mind PI010075c99c66-31181-34232688
Keywords: VETERANS ENGINEERING INC, Charlottesville , Cloud Intake Analyst, Professions , Derwood, Virginia
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