Supervisor II, Agency Accounts Receivable

Company: Ocean Network Express
Location: Richmond
Posted on: May 6, 2025

Job Description:

Job Description

Supervisor II, Agency Accounts Receivable

Job Family:

Finance, Accounting & Corporate

Job Title:

Supervisor II, Agency Accounts Receivable

Location:

Richmond, VA; This position will follow a hybrid work from home/office model with at least 3 days per week in office.

Role Summary:

Responsible for supervising collection analysts to drive timely collection of receivables for global parent company and coordinating of efforts with onshore and offshore staff and departments.

Additional Responsibilities:

• Responsible for oversight and daily management of all agency accounts receivable
• Maintain accounts receivable aging within agreed and accepted company targets (reviewed and adjusted yearly)
• Ongoing review of client accounts to assess collectability of receivables and to head off potential problem accounts
• Work as liaison between the sales team, collections team, and the customers to develop a strategy for payment resolution for escalated issues
• Ensure proper follow-through is enforced for all collection escalation issues
• Review and evaluate adherence to credit terms and limits for existing customers to identify and mitigate default risks
• Provide critical reports to customers, sales team, and management on all relevant information on past due accounts
• Evaluate daily, weekly, and monthly metrics to effectively monitor collection activity
• Share essential collection information with team members and/or management.
• Manage the performance metrics and level of attainment for on-shore Collections Analysts
• Direct the activities of the on-shore Collections Analysts' interactions with sales team, collections team and customers
• Demonstrate the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust
• Develop goals and administer yearly performance evaluations for Collections Analysts
• Handle other special projects and reporting as assigned
  Core Required Skills and Competencies:
  
  • Responsive, dependable, with excellent follow-through to execution
  • Strong communication, negotiation, and problem-solving skills
  • Effective and professional written and verbal communication skills
  • Outstanding attention to detail and accuracy
  • Excellent multi-tasking, time-management, and organizational skills, even under pressure
  • Positive, enthusiastic, energetic, and self-motivated
    Function Specific Required Skills and Competencies:
    
    • Knowledge of principles, practices, regulations, and procedures as they relate to accounts receivable
    • Accurate, detail-oriented financial and payment behavior analysis skills
    • High level of Microsoft Excel proficiency
    • Direct and effective communicator with external customers and internal commercial teams
    • General knowledge of logistics industry receivables is preferred
    • Effective planning and project management skills
    • Experience working with analytical software products is desirable
    • Google Suite proficiency desirable
      Required Minimum Years Experience:
      
      3+ years function-related experience
      
      Required Minimum Education
      
      Bachelor's Degree Preferred
      
      Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
      
      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
      
      At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
      
      About Ocean Network Express (ONE)
      
      Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium.
      
      For more information, please visit www.one-line.com
      
      #JIL
      
      

Keywords: Ocean Network Express, Charlottesville , Supervisor II, Agency Accounts Receivable, Professions , Richmond, Virginia